#217 - AI Marketing, SEO & AEO: How to Scale a Business in the Age of AI | Gilad Bechar
How do you scale a business when technology is moving faster than your ability to plan for it?
On this episode of The Necessary Entrepreneur, Mark Perkins sits down with Gilad Bechar, Founder & CEO of Moburst, a global digital growth company that has worked with brands including Google, Uber, Samsung, and Reddit.
Gilad built Moburst from a highly specialized mobile marketing company into a much broader digital growth business, expanding through technology, AI, and strategic acquisitions. Along the way, he learned firsthand that rapid growth can expose weaknesses in infrastructure, hiring, quality control, and client delivery.
Gilad and Mark dig into what it actually takes to scale a business in the age of AI, including how companies should adapt when technology dramatically reduces the time required to produce work, how entrepreneurs should think about pricing when hours no longer determine value, and why businesses increasingly need to sell outcomes rather than deliverables.
They also get into the rapidly changing world of SEO and AEO (Answer Engine Optimization) and how businesses can become more visible in ChatGPT, Gemini, Perplexity, Claude, and other AI-powered search platforms. Gilad explains why traditional SEO tactics are no longer enough and why brand reputation, PR, podcasts, Reddit discussions, LinkedIn content, YouTube, reviews, and other online trust signals increasingly influence how AI systems recommend businesses.
The conversation also covers AI automation, marketing technology, business acquisitions, company culture, due diligence, incentive structures, and Moburst's vision for a connected "growth operating system" that uses AI and automation to continuously improve marketing performance.
Most importantly, Gilad talks openly about the mistakes that come with scaling quickly—and why successful companies shouldn't simply try to prevent mistakes, but should build systems that make sure they don't happen twice.
In this episode, you'll learn:
-
How to manage growth when your infrastructure can't keep up
-
How AI is changing digital marketing and business operations
-
Why AI is forcing companies to rethink traditional pricing models
-
The difference between selling hours, deliverables, and outcomes
-
What AEO means and how AI search is changing SEO
-
How businesses can build trust and visibility across AI platforms
-
How to evaluate companies before acquiring them
-
Why culture and existing teams matter in an acquisition
-
How to structure incentives after an acquisition
-
How AI and automation can transform agency operations
-
Why rapid innovation requires shorter planning cycles
-
How to build systems that learn from mistakes instead of repeating them
-
Why entrepreneurs need to know when NOT to sell a particular service
-
How to build a scalable growth ecosystem around technology and human expertise
If you're an entrepreneur, founder, agency owner, marketer, or business leader trying to understand AI, digital marketing, SEO, AEO, business scaling, automation, acquisitions, and the future of growth, this conversation with Gilad Bechar is worth listening to.
The Necessary Entrepreneur with Mark Perkins features candid conversations with entrepreneurs, founders and business leaders about what it actually takes to build, operate and scale a company.
👍 Subscribe for more conversations with entrepreneurs, founders, CEOs, and innovators who share the real stories behind building successful businesses.
📌 Connect With Us:
Website: https://www.thenecessaryentrepreneur.com/
YouTube: https://www.youtube.com/@thenecessaryentrepreneur
Instagram: https://www.instagram.com/thenecessaryentrepreneur/
Facebook: https://www.facebook.com/TheNecessaryEntrepreneurPod
X (Formerly Twitter): https://twitter.com/MPerkinsTNE
LinkedIn: https://www.linkedin.com/company/tnepod/
TikTok: https://www.tiktok.com/@tneclips
Spotify: https://open.spotify.com/show/6xhGUE1yzy2N0AemUOlJPx?si=d1c5c316af404f15
Apple Podcasts: https://podcasts.apple.com/no/podcast/the-necessary-entrepreneur/id1547181167
📌 Find Out More About Gilad Bechar & Moburst:
https://www.linkedin.com/in/begilad/
https://www.moburst.com/
https://www.instagram.com/moburst.agency/
https://www.facebook.com/moburstmobilemarketing/
https://www.youtube.com/c/MoburstMarketing/videos
https://x.com/Moburst
https://www.linkedin.com/company/moburst/
00:00:00,150 --> 00:00:03,398
If someone starts their day and coming as
a designer and coming
2
00:00:03,398 --> 00:00:05,092
and starting their day in within
Photoshop,
3
00:00:05,092 --> 00:00:06,646
they are probably starting in the wrong
tool.
4
00:00:27,928 --> 00:00:30,639
All right, you all. Hey, welcome back to
another ~ awesome
5
00:00:30,639 --> 00:00:32,580
and interesting episode today.
6
00:00:32,580 --> 00:00:35,481
when you talk to somebody that's just
brilliantly smart,
7
00:00:35,481 --> 00:00:37,202
you don't know if they're a scientist,
8
00:00:37,202 --> 00:00:40,663
if they're a physicist, but what happens
now in 2026,
9
00:00:40,663 --> 00:00:42,544
they usually end up being in tech.
10
00:00:42,544 --> 00:00:44,715
And so I'm pumped about the conversation
today.
11
00:00:44,715 --> 00:00:46,586
Today's guest is Gilad Bashar.
12
00:00:46,586 --> 00:00:49,207
He's the founder and CEO of Moburst,
13
00:00:49,207 --> 00:00:53,409
a global digital growth company that has
worked with brands like Google,
14
00:00:53,409 --> 00:00:55,710
Uber, Samsung, and Reddit.
15
00:00:56,344 --> 00:01:00,735
Galod built Moburst from a mobile
marketing startup into a global company,
16
00:01:00,735 --> 00:01:03,816
but along the way learned firsthand that
rapid growth can create
17
00:01:03,816 --> 00:01:08,498
its own problems and sometimes requires
making difficult decisions to rebuild.
18
00:01:08,498 --> 00:01:11,248
So now with an eleven point eight million
dollar investment,
19
00:01:11,248 --> 00:01:13,759
congrats, and a growing acquisition
strategy,
20
00:01:13,759 --> 00:01:15,880
GLAD's entering a new phase of growth.
21
00:01:15,880 --> 00:01:17,730
So today we're going to talk about
building,
22
00:01:17,730 --> 00:01:20,381
scaling, and what happens when growth gets
ahead of you.
23
00:01:20,381 --> 00:01:22,752
So, Gulad, welcome to the Nessary
Entrepreneur Man.
24
00:01:23,406 --> 00:01:24,843
Thank you so much. Pleasure to be here.
25
00:01:25,100 --> 00:01:28,703
Yeah, man. So ~ let's just ~ get it right
here off the rip.
26
00:01:28,703 --> 00:01:31,074
Like what happens when growth gets ahead
of you?
27
00:01:31,074 --> 00:01:33,936
Let let's hear about your story and what
growth looks like.
28
00:01:33,936 --> 00:01:36,458
And then sometimes if you outpace and
outgrow yourself,
29
00:01:36,458 --> 00:01:38,790
what that looks like, what happens to the
business?
30
00:01:38,790 --> 00:01:40,741
So I think so many entrepreneurs have gone
through this,
31
00:01:40,741 --> 00:01:45,385
but a lot wave the white flag and call it
a day and move on to something else.
32
00:01:45,385 --> 00:01:48,587
You haven't done that. So what's it what's
been your experience?
33
00:01:48,587 --> 00:01:51,209
What's this thing look like when it just
gets going too fast
34
00:01:51,309 --> 00:01:52,970
and maybe the infrastructure's not keeping
up?
35
00:01:54,572 --> 00:01:59,284
Wow, ~ it's a great question. I think that
like ~ a lot of different pieces
36
00:01:59,284 --> 00:02:02,049
are coming together in a place where you
find product market fit
37
00:02:02,049 --> 00:02:05,152
and then things actually starting to go in
the right direction,
38
00:02:05,152 --> 00:02:08,014
so to speak, but then on that right
direction you need to start supporting
39
00:02:08,014 --> 00:02:10,707
so many additional clients, so many
additional needs,
40
00:02:10,707 --> 00:02:11,707
so many additional
41
00:02:12,210 --> 00:02:16,551
a fast pacing ~ decisions that you may
need to make today because just like
42
00:02:16,551 --> 00:02:19,562
the success came through, it can also go
on the other direction if
43
00:02:19,562 --> 00:02:22,603
you are not servicing them well and there
if they're not getting the right type
44
00:02:22,603 --> 00:02:26,514
of value or results that you kind of
promised to those class customers when
they
45
00:02:26,514 --> 00:02:31,095
came in. So ~ I think like it's a lot of
different elements are
46
00:02:31,095 --> 00:02:33,126
how you're dealing with the employees on
on those,
47
00:02:33,126 --> 00:02:35,096
you know, very stressful moments about,
48
00:02:35,096 --> 00:02:38,357
hey, you know what? We need now to onboard
another six accounts that
49
00:02:38,357 --> 00:02:41,088
are massive that actually requires us to
have like
50
00:02:41,366 --> 00:02:45,408
It's in the same size of the last three
years of of of getting those
51
00:02:45,408 --> 00:02:49,950
new clients on on on on the pace and doing
it now in a in a co in a order
52
00:02:49,950 --> 00:02:52,251
of let's say two months, that's very,
53
00:02:52,251 --> 00:02:55,753
very stressful. Like think about your
workload that now you need to kind
54
00:02:55,753 --> 00:02:57,994
of start doing double of what you've done
before.
55
00:02:57,994 --> 00:03:00,866
Then how do you actually use technology in
order to be able to enable
56
00:03:00,866 --> 00:03:03,517
you to do that, but still in the same
level of quality?
57
00:03:03,517 --> 00:03:04,998
So it's it's never easy.
58
00:03:05,354 --> 00:03:07,135
I think that we're hiring like crazy.
59
00:03:07,135 --> 00:03:09,987
We're trying to get as many ~ of those
positions filled out,
60
00:03:09,987 --> 00:03:11,499
but I know that that also takes time.
61
00:03:11,499 --> 00:03:13,980
It's not just bringing on brilliant people
on board.
62
00:03:13,980 --> 00:03:15,692
It's also how you are recruiting them,
63
00:03:15,692 --> 00:03:17,103
how you're actually training them,
64
00:03:17,103 --> 00:03:18,704
how you're actually giving them the right
support,
65
00:03:18,704 --> 00:03:21,836
how the management actually have the time
to attend to them,
66
00:03:21,836 --> 00:03:25,151
to actually give them the the the time
that they need in order to understand
67
00:03:25,151 --> 00:03:29,001
who we are, how we operate. Even if you
are bringing someone from another company
68
00:03:29,001 --> 00:03:32,384
that is very similar to you, ~ that have
ten years of experience.
69
00:03:33,026 --> 00:03:35,167
We do things in a different in a different
way.
70
00:03:35,167 --> 00:03:39,289
And and and you know, each and every
company ~ might find talent that
71
00:03:39,289 --> 00:03:41,339
is doing whether it's on the engineering
side,
72
00:03:41,339 --> 00:03:43,991
whether it's on the ~ design, on the
marketing,
73
00:03:43,991 --> 00:03:45,771
on whatever type of of a field,
74
00:03:45,771 --> 00:03:50,653
but you have a bit of a different type of
of a flavor of DNA and a a
75
00:03:50,653 --> 00:03:54,105
bit of a different flavor of how you're
actually ~ executing things,
76
00:03:54,105 --> 00:03:57,626
and all of those things takes time to
absorb,
77
00:03:57,626 --> 00:04:00,777
to understand, and also how to function in
that in that level.
78
00:04:00,777 --> 00:04:01,906
I feel like ~
79
00:04:02,464 --> 00:04:07,398
with you know ~ rapid growth, a lot of
times there we there could be burnout,
80
00:04:07,398 --> 00:04:11,892
there could be ~ a lot of ~ frustrations
for things that saying,
81
00:04:11,892 --> 00:04:14,444
hey, you know what? When it we've done it
in this scale,
82
00:04:14,444 --> 00:04:17,966
that's okay that it's get ninety percent
there and not one hundred percent there.
83
00:04:17,966 --> 00:04:21,630
But once you scale that to a very amo ~
big amount,
84
00:04:21,630 --> 00:04:23,222
like seventy new clients a year,
85
00:04:23,222 --> 00:04:25,004
you're saying, ~ okay, wait a minute,
86
00:04:25,004 --> 00:04:30,008
on the B2B side, with if those are very
big clients that are coming on board,
87
00:04:30,496 --> 00:04:34,179
It's not like ~ okay, fake it till you
make it on a small scale.
88
00:04:34,179 --> 00:04:36,931
Like it it's something that every single
one of those clients could become
89
00:04:36,931 --> 00:04:40,273
a behemoth that that would actually make a
big,
90
00:04:40,273 --> 00:04:41,954
big impact on your revenue stream,
91
00:04:41,954 --> 00:04:43,856
on the potential of of continuum scaling
up,
92
00:04:43,856 --> 00:04:47,288
on so many other things, and and you want
to get it right with each and every
93
00:04:47,288 --> 00:04:49,980
one of them. So things that are not fully
buttoned up,
94
00:04:49,980 --> 00:04:51,762
we find ourselves saying, Hey,
95
00:04:51,762 --> 00:04:57,426
you know what? We actually need to go on
more on the on the side of making more ~
96
00:04:58,574 --> 00:05:01,617
stress testing not just on the QA side of
of of deliverables and things
97
00:05:01,617 --> 00:05:05,180
of that nature, but how do we make sure
that the value that we actually bring,
98
00:05:05,180 --> 00:05:09,183
like all the way to the to the KPI of what
the client actually signed us for?
99
00:05:09,183 --> 00:05:13,717
Like they they took us because of not that
deliverable or that capability,
100
00:05:13,717 --> 00:05:15,649
but they want to get that impact.
101
00:05:15,649 --> 00:05:17,490
How do you measure that impact?
102
00:05:17,490 --> 00:05:21,794
And a lot of times it's like related to
other teams of that client and and then we
103
00:05:22,058 --> 00:05:23,959
access and and lots of things that you're
saying.
104
00:05:23,959 --> 00:05:26,060
We solve it in those six systems,
105
00:05:26,060 --> 00:05:29,201
but they're actually using a seventh
system that we didn't plugged in just yet.
106
00:05:29,201 --> 00:05:32,883
Now how can we do that in the middle of
three days and not three months
107
00:05:32,883 --> 00:05:37,665
of of of connecting more dots and
connecting to more APIs and like so ~
108
00:05:38,145 --> 00:05:42,207
a lot of stress, a lot of fun doing it and
building it and seeing the
109
00:05:42,207 --> 00:05:43,957
the you know the the the hockey stick.
110
00:05:43,957 --> 00:05:45,468
That's beautiful thing to see.
111
00:05:45,468 --> 00:05:50,170
~ But we made so many mistakes along the
way and you know we keep on trying to
patch
112
00:05:50,826 --> 00:05:53,859
Every single one of those holes and how
can we learn extremely fast?
113
00:05:53,859 --> 00:05:55,630
It's okay to fail, but fail fast.
114
00:05:55,630 --> 00:05:59,263
So we'll see what we need to change and
what we need to pivot and what walks,
115
00:05:59,263 --> 00:06:01,775
what doesn't work, and being very
transparent with the client saying,
116
00:06:01,775 --> 00:06:04,718
listen, guys, this is solved. I we know
that that's solid.
117
00:06:04,718 --> 00:06:07,760
But in this part, it's not quite there
yet.
118
00:06:07,760 --> 00:06:09,902
We are giving you the best engineers that
we have today,
119
00:06:09,902 --> 00:06:11,764
the best team that we have to to solve it.
120
00:06:11,764 --> 00:06:14,696
But ~ we know what we're doing really
well,
121
00:06:14,696 --> 00:06:16,368
and we know also what is still in the
making.
122
00:06:16,368 --> 00:06:19,180
This is better. It's not it's it's not
full production just yet.
123
00:06:19,648 --> 00:06:22,650
And we are very transparent on that from
the get go with clients,
124
00:06:22,650 --> 00:06:26,324
so we are setting expectations with
something we don't want to promise the
world.
125
00:06:26,324 --> 00:06:29,186
We want to underpromise and over deliver
on every single thing that we do.
126
00:06:30,424 --> 00:06:36,601
What do you is there something special
about 2026 versus 2013 when
127
00:06:36,601 --> 00:06:39,354
you started the business? We'll talk about
the transition and how it's
128
00:06:39,354 --> 00:06:42,277
a different business, but is there
something so three ways.
129
00:06:42,277 --> 00:06:45,110
Is there something special now that makes
it better?
130
00:06:45,110 --> 00:06:49,394
Is it drastically different, the
fundamentals of running a business,
131
00:06:49,394 --> 00:06:52,768
even with tech, or is it pretty much the
fundamentals are the same?
132
00:06:54,638 --> 00:07:00,272
I think that the expectation in 2026 is
that everything is easier.
133
00:07:00,272 --> 00:07:05,365
~ and I think that that's something like
when you know that it used to take you,
134
00:07:05,365 --> 00:07:08,277
you know, 10 months to build a new mobile
app,
135
00:07:08,277 --> 00:07:12,029
for example, okay, or a feature in a
specific system or what have you.
136
00:07:12,029 --> 00:07:15,301
and now you know that hey, I can go to
Cloud,
137
00:07:15,301 --> 00:07:17,642
I can prompt it. How hard could it be?
138
00:07:17,642 --> 00:07:19,403
Okay, within a day or two, I have a demo.
139
00:07:19,403 --> 00:07:20,504
The demo looks beautiful.
140
00:07:20,738 --> 00:07:24,021
How easy how easy it is to just take it to
production and l and use it?
141
00:07:24,021 --> 00:07:28,755
~ so I think that the expectation from
both clients and and and even for
142
00:07:28,755 --> 00:07:31,648
me to my employees ~ is very different.
143
00:07:31,648 --> 00:07:35,992
Like it used to take, okay, two weeks now
doing the research and then another three
144
00:07:35,992 --> 00:07:39,085
weeks of doing the planning and then
another four weeks of starting with
145
00:07:39,085 --> 00:07:41,698
the version number one, like and and and
going like that.
146
00:07:41,698 --> 00:07:42,698
And
147
00:07:41,998 --> 00:07:43,019
And you say, hey, you know what?
148
00:07:43,019 --> 00:07:47,309
If I'm now using cloud code or I'm using ~
you know so many systems that
149
00:07:47,309 --> 00:07:48,562
you have today, whether it's ChatGPT,
150
00:07:48,562 --> 00:07:50,943
Gemini, Perplexity, Cloud, at the end of
the day,
151
00:07:50,943 --> 00:07:55,062
you find the tools that are benefiting you
to do to do that in the
152
00:07:55,062 --> 00:08:00,008
in the fastest pay pace. And and you
expect things to do to be done in a very,
153
00:08:00,008 --> 00:08:04,311
very quick turnaround time. ~ and then a
lot of times you're getting things that
154
00:08:04,311 --> 00:08:06,832
are have baked. ~ it sounds good,
155
00:08:06,832 --> 00:08:09,824
it looks good, but then now we want to
start test stress testing it.
156
00:08:10,176 --> 00:08:13,149
And no one actually built all of the
framework around around it.
157
00:08:13,149 --> 00:08:15,532
A lot of things that look really good on
the paper,
158
00:08:15,532 --> 00:08:17,384
and then you're saying, okay, let's start
using it.
159
00:08:17,384 --> 00:08:19,236
And you start you want to start using it,
160
00:08:19,236 --> 00:08:21,158
but then when you plugged it over there,
161
00:08:21,158 --> 00:08:25,303
it makes strange errors or hallucinations
or things that saying,
162
00:08:25,303 --> 00:08:28,257
you know what, like for these cases it's
fantastic.
163
00:08:28,257 --> 00:08:31,220
For those cases, it it it doesn't cut the
like
164
00:08:31,650 --> 00:08:33,001
You know, you're you're you're like a
chef.
165
00:08:33,001 --> 00:08:34,991
You're tasting every single one of those
dishes.
166
00:08:34,991 --> 00:08:38,345
Some of them taste good, some of them are
too salty or too too and and
167
00:08:38,345 --> 00:08:41,667
you need to change the recipe and and and
to see how how it will actually
168
00:08:41,667 --> 00:08:45,009
~ come all the way. And I feel like
because so many u people
169
00:08:45,009 --> 00:08:48,552
are using the shortcuts, ~ the expectation
is okay,
170
00:08:48,552 --> 00:08:50,803
if I now need to know to create another
video,
171
00:08:50,803 --> 00:08:55,316
~ it used to be okay to take two months or
three months to create a video.
172
00:08:55,316 --> 00:08:58,448
It it was the expectation when you're
walking with good people,
173
00:08:58,448 --> 00:09:00,240
designers, our directors, copywriters,
174
00:09:00,240 --> 00:09:01,240
all
175
00:09:00,672 --> 00:09:03,474
Yeah, there is a process. We need to write
the the brief.
176
00:09:03,474 --> 00:09:05,403
We need to write the the the storyboard,
177
00:09:05,403 --> 00:09:06,766
we need to design that storyboard.
178
00:09:06,766 --> 00:09:08,136
Now we need to start doing animation,
179
00:09:08,136 --> 00:09:11,058
like it i every single one of those things
and then narration and voiceover,
180
00:09:11,058 --> 00:09:16,126
what have you. But now, hey, I can prompt
it within within Gemini.
181
00:09:16,126 --> 00:09:18,192
~ Nana Banana knows how to do that,
182
00:09:18,192 --> 00:09:22,835
or or use ~ whatever other model that
basically gives you the ability to
183
00:09:22,835 --> 00:09:25,086
do up to fifteen seconds, up to thirty
seconds,
184
00:09:25,086 --> 00:09:27,017
and then just patch those pieces together.
185
00:09:27,017 --> 00:09:28,017
~
186
00:09:28,322 --> 00:09:32,284
So I feel like the expectation of
everything is like we need it right here,
187
00:09:32,284 --> 00:09:35,065
right now, and the expectation is going to
be done within a day or two.
188
00:09:35,065 --> 00:09:40,187
~ so everything becomes so much more
hectic because on one hand you know that
it's
189
00:09:40,367 --> 00:09:43,008
possible, like on the technology allows
you to do that,
190
00:09:43,008 --> 00:09:45,189
but will it allow you to do that in the
standard,
191
00:09:45,189 --> 00:09:46,650
in the the quality that you want?
192
00:09:46,650 --> 00:09:50,352
Not necessarily. And you need to harness
it in from so many different ways
193
00:09:50,352 --> 00:09:51,792
of how to give it the context,
194
00:09:51,792 --> 00:09:55,794
how to give it. So I feel like the the the
the business challenge of of today.
195
00:09:56,086 --> 00:09:59,587
It's like understanding what are the
things that we want to do on a fast track
196
00:09:59,627 --> 00:10:00,977
and we have to do on a fast track.
197
00:10:00,977 --> 00:10:04,097
There is no other way. And what are the
things that actually require more time?
198
00:10:04,097 --> 00:10:07,159
And that's okay to actually wait another,
199
00:10:07,159 --> 00:10:10,330
you know, few weeks ~ to actually get
resolve it well.
200
00:10:10,330 --> 00:10:13,891
~ and that's kind of the constant balance
that is so different.
201
00:10:13,891 --> 00:10:16,872
You know, in 2013, you're saying that
you're about to develop a new product,
202
00:10:16,872 --> 00:10:20,653
everyone will expect that it will take you
six months to 12 months till that product
203
00:10:20,653 --> 00:10:24,184
is is is ready. And nowadays, in the pace
of today.
204
00:10:24,918 --> 00:10:29,322
It can be done in a matter of a few weeks
if you want to do a beautiful demo of it.
205
00:10:29,322 --> 00:10:32,905
How deep it will be built? Not necessarily
as deep as you want,
206
00:10:32,905 --> 00:10:37,589
but the demo looks beautiful. And then why
the hell do the does does it need
207
00:10:37,589 --> 00:10:38,790
to take six months, twelve months?
208
00:10:38,790 --> 00:10:40,602
Why are they so slow? They're not using
AI.
209
00:10:40,602 --> 00:10:42,793
They don't know why. And and it's exactly
the opposite.
210
00:10:42,793 --> 00:10:46,697
Like we use it so intensely that we know
exactly that if you are using just
211
00:10:46,697 --> 00:10:49,799
all of those shortcuts, it can save you a
massive amount of walk.
212
00:10:49,799 --> 00:10:52,642
Don't get me wrong. But it doesn't get
213
00:10:53,376 --> 00:10:57,663
~ everything right there and then those
mistakes can cost you a fortune
214
00:10:57,663 --> 00:11:01,249
if you don't plug them in and if you don't
kind of give it the the structure that
215
00:11:01,249 --> 00:11:04,274
it needs in order to do ~ the things that
you want it to do.
216
00:11:04,274 --> 00:11:07,810
So ~ the expectations are very different
in the business world today.
217
00:11:08,952 --> 00:11:11,904
So how do you approach pricing in the new
environment?
218
00:11:11,904 --> 00:11:17,658
So if we can do everything in let's say
20% of the time that in 2013,
219
00:11:17,658 --> 00:11:19,990
or even 10% of the time or 5% of the time,
220
00:11:19,990 --> 00:11:24,313
the value hasn't changed of the
deliverable.
221
00:11:24,313 --> 00:11:26,154
So how are we pricing it?
222
00:11:27,138 --> 00:11:31,119
That's one of the hardest questions I
think that every single business today
223
00:11:31,119 --> 00:11:34,840
is is is is thinking about because on one
end,
224
00:11:34,840 --> 00:11:38,191
~ the old pricing made sense for the
world,
225
00:11:38,191 --> 00:11:39,691
right? In two thousand four twenty four,
226
00:11:39,691 --> 00:11:41,952
twenty twenty five, you sold those
packages.
227
00:11:41,952 --> 00:11:47,143
They were actually agreed on and that was
based on amount of hours that that team
228
00:11:47,143 --> 00:11:49,984
was supposed to work on that in order to
deliver you that deliverable.
229
00:11:49,984 --> 00:11:53,115
so okay, I need to create your UPSO
optimization report,
230
00:11:53,115 --> 00:11:55,366
what have you. Okay, so there is fifty
hours for research,
231
00:11:55,366 --> 00:11:56,686
fifty hours for ~ whatever.
232
00:11:57,186 --> 00:12:01,638
We know how many hours we are multiplying
that by the number of ~ cost
233
00:12:01,638 --> 00:12:04,019
per hour that you're selling, and and here
we go,
234
00:12:04,019 --> 00:12:07,200
you you have the pricing. ~ in in today's
world,
235
00:12:07,200 --> 00:12:09,058
a lot of those things could be done,
236
00:12:09,058 --> 00:12:13,143
a lot of those pieces could be done with ~
a Claude skill,
237
00:12:13,143 --> 00:12:15,304
for example. And then, okay, that skill,
238
00:12:15,304 --> 00:12:17,184
it used to take me 30 hours to do the
research,
239
00:12:17,184 --> 00:12:21,016
now it takes me 15 minutes, and then
auditing whatever the output that I got,
240
00:12:21,016 --> 00:12:23,177
another three hours of changing the
refining,
241
00:12:23,177 --> 00:12:25,868
what have you. ~ and that's just for the
research phase.
242
00:12:26,206 --> 00:12:30,729
~ but then the the the the question is
what is the value that is being generated
243
00:12:30,729 --> 00:12:35,823
by that and also the know-how and the
tools and a lot of the tools that
244
00:12:35,823 --> 00:12:37,174
you that you're using, you know,
245
00:12:37,174 --> 00:12:40,206
the tokens was not a thing three years
ago.
246
00:12:40,206 --> 00:12:45,259
~ and tokens today can cost me more than
all of my employees together just
247
00:12:45,259 --> 00:12:46,921
on the amount of prompts that I needed.
248
00:12:46,921 --> 00:12:50,953
So it could be taking 15 minutes to
actually generate something that used
249
00:12:50,953 --> 00:12:54,486
to take 30 hours, which is very true on on
specific cases.
250
00:12:54,962 --> 00:12:56,824
~ but at the same time, I need to check
it.
251
00:12:56,824 --> 00:13:01,768
I need to like double ~ stress test that
specific deliverable to make sure that
it's
252
00:13:01,908 --> 00:13:04,230
meeting the standard. Like as if it was my
employee,
253
00:13:04,230 --> 00:13:07,532
he will give you exactly the same type of
an asset.
254
00:13:07,532 --> 00:13:11,476
And also the the cost of developing the
the the technology,
255
00:13:11,476 --> 00:13:15,119
the the wrapping it up and actually giving
you the right type of outcome.
256
00:13:15,119 --> 00:13:17,551
I think that you know, in the long term,
257
00:13:17,551 --> 00:13:19,973
you will start selling outcomes and not
deliverables.
258
00:13:19,973 --> 00:13:23,035
Like it used to be hours and then it moves
to deliverables and now now
259
00:13:23,035 --> 00:13:24,096
it will move to outcomes.
260
00:13:24,514 --> 00:13:28,007
But at the same time, it will not be for
every single one of those occupations.
261
00:13:28,007 --> 00:13:30,669
Because if you're thinking about selling
an outcome,
262
00:13:30,669 --> 00:13:34,492
like if I'm telling a client I'm coming
now to ~ a massive client saying,
263
00:13:34,492 --> 00:13:37,605
Hey, I can give you 10% more downloads
every month.
264
00:13:37,605 --> 00:13:41,878
Wow, that sounds like ~ if if they get 10
million downloads a month,
265
00:13:41,878 --> 00:13:47,833
like massive value, right? but what
happens if you're getting
266
00:13:47,833 --> 00:13:49,885
in front of brand, for example?
267
00:13:49,885 --> 00:13:51,607
And that brand has brand guidelines,
268
00:13:51,607 --> 00:13:53,178
and then within that brand guidelines.
269
00:13:53,368 --> 00:13:55,810
They don't want you to change the title
from this to that.
270
00:13:55,810 --> 00:13:58,642
And they don't allow you to change the
screenshots in this way to this way,
271
00:13:58,642 --> 00:14:00,264
even though this is best practices,
272
00:14:00,264 --> 00:14:03,246
even though that this is something that we
know that will actually work better.
273
00:14:03,246 --> 00:14:06,689
A lot of time you need to have this type
of relationship with the client
274
00:14:06,689 --> 00:14:10,822
and send what will pass the the the brand
guidelines and and and
275
00:14:10,822 --> 00:14:12,814
the product team and the the the the law,
276
00:14:12,814 --> 00:14:15,817
the the the law firm that is with you
about messaging,
277
00:14:15,817 --> 00:14:17,388
what you can promise, what you cannot
promise.
278
00:14:18,104 --> 00:14:20,326
and we can say all of those things are
best practices.
279
00:14:20,326 --> 00:14:21,666
If you allow me to do those changes,
280
00:14:21,666 --> 00:14:25,839
I do know that the changes will make a
very strong impact on your performance,
281
00:14:25,839 --> 00:14:30,442
but it's not just up to me. ~ and the same
thing goes when you're thinking about
282
00:14:30,442 --> 00:14:33,183
optimizing organic, okay? Getting you
ranked better on ChatGPT,
283
00:14:33,183 --> 00:14:34,444
Gemini Perplexity, and Claude.
284
00:14:34,444 --> 00:14:37,116
Saying, okay, I know what the value looks
like,
285
00:14:37,116 --> 00:14:41,291
but what happens if now they're getting a
complaint by the Business Bureau?
286
00:14:41,291 --> 00:14:43,650
~ and now because of that or getting
287
00:14:43,874 --> 00:14:47,846
50 very unhappy clients that come to the
to their Google account giving them
288
00:14:47,846 --> 00:14:53,990
one star rating. No matter how f how how
good I'm fighting on improving things,
289
00:14:53,990 --> 00:14:57,141
the external forces that are running
against me,
290
00:14:57,141 --> 00:15:01,033
so to speak, that basically now have a
pial fiasco against them because
291
00:15:01,033 --> 00:15:05,286
are selling their data in an illegal thing
and and and if I'm in charge
292
00:15:05,286 --> 00:15:06,847
and only getting paid by results,
293
00:15:06,847 --> 00:15:11,859
what do I do here, right? Like I I you
can't quantify every single
294
00:15:11,859 --> 00:15:12,859
one of those things. So I feel like
295
00:15:13,078 --> 00:15:17,292
In a lot of those areas that ~ that on the
marketing side are related
296
00:15:17,292 --> 00:15:19,463
to so many different pain pain points,
297
00:15:19,463 --> 00:15:23,226
~ it's not as easy to buy to build this
type of a new model,
298
00:15:23,226 --> 00:15:27,820
if you will. Yes, we can have a success
based on specific things and saying,
299
00:15:27,820 --> 00:15:30,382
hey, this is to cover the the the
salaries,
300
00:15:30,382 --> 00:15:34,906
so to speak, the and and then we will have
a revenue share on those specific areas
301
00:15:34,906 --> 00:15:37,989
or things like nature. ~ but also if I'm
giving now a client,
302
00:15:37,989 --> 00:15:41,782
let's say 10% ~ uplift, so it's another
one million downloads every month.
303
00:15:42,184 --> 00:15:44,235
~ well, they want to pay me, you know,
304
00:15:44,235 --> 00:15:46,396
cat amount of premium for that.
305
00:15:46,396 --> 00:15:48,868
They used to just pay for the service and
and okay,
306
00:15:48,868 --> 00:15:50,659
great. The value will come to me.
307
00:15:50,659 --> 00:15:52,790
So with each and every client,
308
00:15:52,790 --> 00:15:58,793
it really depends on how ~ how ~ deep
we're ingrained in their in their specific
309
00:15:58,948 --> 00:16:03,886
~ ecosystem, so to speak. Who is the level
of seniority that I'm speaking with?
310
00:16:03,886 --> 00:16:07,841
Because a marketing manager or director
can make a very different discussion than
311
00:16:07,841 --> 00:16:10,630
a CEO or or CMO of the company.
312
00:16:11,014 --> 00:16:12,515
Or the founder of that company is saying,
313
00:16:12,515 --> 00:16:15,687
hey, you what? We we grow together or we
go bad together,
314
00:16:15,687 --> 00:16:19,039
but but it's a very different level of
engagement.
315
00:16:19,039 --> 00:16:23,012
~ if I'll be able to get the ability to do
all of the changes that I need,
316
00:16:23,012 --> 00:16:26,714
sometimes they have really bad analytics
and we can't even track everything
317
00:16:26,714 --> 00:16:30,867
the way that they wanted to determine what
was the benchmark before us
318
00:16:30,867 --> 00:16:32,568
and what is the benchmark after us.
319
00:16:32,568 --> 00:16:35,450
And they have a lot of mess on.
320
00:16:36,322 --> 00:16:40,524
On understanding attribution, what came
from each source and things on that
nature.
321
00:16:40,524 --> 00:16:44,345
So it's really case by case ~ specific
nowadays.
322
00:16:44,345 --> 00:16:47,807
I think that there are things that are
going to become much more commoditized.
323
00:16:47,807 --> 00:16:51,219
~ and then you will need to lower the
prices and you will need
324
00:16:51,219 --> 00:16:54,930
to just basically prove the value in much
more of saying,
325
00:16:54,930 --> 00:16:57,791
if I manage to give you this, I'm getting
that.
326
00:16:57,791 --> 00:17:02,133
~ but the in other cases where you can
control the entire funnel,
327
00:17:02,133 --> 00:17:03,694
how can I?
328
00:17:04,076 --> 00:17:07,057
Give them like a performance-based
approach if this is something that it's
329
00:17:07,057 --> 00:17:09,818
not just related to me, it's related to
hundreds of other things that
330
00:17:09,818 --> 00:17:11,127
are happening in the business as well.
331
00:17:11,127 --> 00:17:15,779
So there I think that it will need to kind
of be like a more of a retainer based
332
00:17:15,779 --> 00:17:19,521
on a specific ~ deliverables, specific
cadence,
333
00:17:19,521 --> 00:17:21,810
and then and then having like another
upside,
334
00:17:21,810 --> 00:17:24,362
~ lowering the retainer from what it used
to be,
335
00:17:24,362 --> 00:17:28,292
but having like an upside and not having
the entire model based on just
performance.
336
00:17:28,292 --> 00:17:30,904
So ~ it's very interesting. Like we have
337
00:17:31,170 --> 00:17:34,593
We have clients that are that are
performance based on Amazon business,
338
00:17:34,593 --> 00:17:37,735
for example, that we have acquired in ~ in
~ July.
339
00:17:37,735 --> 00:17:42,860
We added another big chunk of of of
revenue with ~ a company that basically
based
340
00:17:42,860 --> 00:17:44,861
in in Bulgaria that now is part of the
group.
341
00:17:44,861 --> 00:17:50,536
~ and and and they basically manage Amazon
for their clients and they take
342
00:17:50,536 --> 00:17:53,128
the benchmark of what you are currently
doing with your Amazon,
343
00:17:53,128 --> 00:17:55,120
and everything above that benchmark,
344
00:17:55,120 --> 00:17:57,322
we are making percentage out of that.
345
00:17:57,322 --> 00:17:59,904
So in specific places where you take full
ownership.
346
00:18:00,278 --> 00:18:02,699
I can change the title, I can change the
images,
347
00:18:02,699 --> 00:18:05,520
I can change every single element I I I'm
managing the campaign.
348
00:18:05,520 --> 00:18:07,490
I'm taking full ownership, no problem.
349
00:18:07,490 --> 00:18:09,061
But if I'm not taking full ownership,
350
00:18:09,061 --> 00:18:13,222
how can I be paid by performance if I
don't make all of those decisions?
351
00:18:13,222 --> 00:18:17,043
And I need to get each and every one of
those things run by the brand manager
352
00:18:17,043 --> 00:18:20,364
and then having thirteen decision makers
just give me the approval
353
00:18:20,364 --> 00:18:22,115
to change something in the App Store and
saying,
354
00:18:22,115 --> 00:18:25,596
Okay, ~ a VP there didn't like that
design,
355
00:18:25,596 --> 00:18:26,596
we can go on with that.
356
00:18:27,094 --> 00:18:29,954
What am I doing? I just wasted two and a
half months of of developing
357
00:18:29,954 --> 00:18:31,680
all of that new concept and things in
danger.
358
00:18:32,930 --> 00:18:37,874
What's with the fast pace and the
evolution of tech?
359
00:18:37,874 --> 00:18:43,760
Where's your mind lie and rest on business
planning now?
360
00:18:43,760 --> 00:18:46,542
We used to have these three year metrics,
361
00:18:46,542 --> 00:18:49,715
five year metrics, and companies are
making investments and hedge funds
362
00:18:49,715 --> 00:18:51,687
are getting involved, and there's VC
backed companies.
363
00:18:51,687 --> 00:18:54,629
In your world of entrepreneurship,
364
00:18:54,629 --> 00:18:59,874
what do these scaling plans even look like
because stuff is changing so fast?
365
00:19:01,678 --> 00:19:05,360
It's it's funny because we I had that
session with my VP of AI.
366
00:19:05,360 --> 00:19:09,642
~ and ~ and my VP AI came to me with like
a plan for the next year.
367
00:19:09,642 --> 00:19:11,664
And with that plan of the first year,
368
00:19:11,664 --> 00:19:13,265
in the first slide, she said, Well,
369
00:19:13,265 --> 00:19:15,666
this is what I want to achieve in the
coming year.
370
00:19:15,666 --> 00:19:19,073
~ and we're building this type of a
marketing operating system that will
actually
371
00:19:19,073 --> 00:19:20,299
help you with each and every challenge.
372
00:19:20,299 --> 00:19:24,064
But ~ but even though that we are looking
on a year ahead,
373
00:19:24,064 --> 00:19:25,532
I want to focus on this quarter,
374
00:19:25,532 --> 00:19:29,554
and within that quarter, I want to focus
on those months because in Q4.
375
00:19:30,088 --> 00:19:32,220
As well as I think that I can plan today,
376
00:19:32,220 --> 00:19:35,292
with the pace of innovation, if AGI will
come in,
377
00:19:35,292 --> 00:19:37,504
if those things will change, it will
change everything.
378
00:19:37,504 --> 00:19:40,797
Like it you can't really plan that far
ahead of you.
379
00:19:40,797 --> 00:19:45,051
~ and it's all based on feedback loops of
what are the things that you want
380
00:19:45,051 --> 00:19:46,412
to make sure that you're not just
building,
381
00:19:46,412 --> 00:19:49,634
but you're building it in a way that will
continue on optimizing
382
00:19:49,634 --> 00:19:52,857
it every single time that you're using
that that ~ that tool,
383
00:19:52,857 --> 00:19:53,857
that capability.
384
00:19:54,198 --> 00:19:55,609
So it will get back the feedback.
385
00:19:55,609 --> 00:19:58,451
And then, you know, every single time that
you are writing something to ChatGPT,
386
00:19:58,451 --> 00:19:59,631
for example, you're getting an answer.
387
00:19:59,631 --> 00:20:01,402
It might be a good answer. It might be a
bad answer.
388
00:20:01,402 --> 00:20:03,884
ChatGPT doesn't even know necessarily if
it's a good or bad.
389
00:20:03,884 --> 00:20:07,286
But if you are getting for every single
one of the outputs that you are getting,
390
00:20:07,286 --> 00:20:10,398
you have to have ~ like good, bad,
391
00:20:10,398 --> 00:20:11,909
am I using it, I'm not using it,
392
00:20:11,909 --> 00:20:14,350
and then taking it to the next stage
within the tool,
393
00:20:14,350 --> 00:20:16,942
then the tool learns if the output is good
enough or not.
394
00:20:16,942 --> 00:20:18,863
And if it's not good enough, how to
improve?
395
00:20:18,863 --> 00:20:20,224
What are the things that are not quite
there yet?
396
00:20:20,600 --> 00:20:24,692
So I feel like a lot of the business
decisions are based more on like
397
00:20:24,692 --> 00:20:27,943
the shorter term, ~ which is very
uncommon.
398
00:20:27,943 --> 00:20:30,344
~ when you're thinking about, you
businesses,
399
00:20:30,344 --> 00:20:31,875
a lot of times investment in technology,
400
00:20:31,875 --> 00:20:34,776
we need to invest three years to do this
and this and that to get there.
401
00:20:34,776 --> 00:20:37,997
~ and I feel like everything is being like
shortened.
402
00:20:37,997 --> 00:20:42,519
~ and the focus is much more about the
next quarter than it is for the coming
year,
403
00:20:42,519 --> 00:20:45,330
because things that we thought that will
not be feasible this year,
404
00:20:45,330 --> 00:20:49,062
we managed to solve. Like I launched 11
new products from the beginning of the
year.
405
00:20:49,062 --> 00:20:50,062
And
406
00:20:49,548 --> 00:20:51,300
Eleven new products is massive.
407
00:20:51,300 --> 00:20:53,702
It's like a startup that just delivered 11
new babies,
408
00:20:53,702 --> 00:20:56,134
so to speak. And each of them is like its
own baby.
409
00:20:56,134 --> 00:20:59,747
And each of them is being walked around on
so many different elements
410
00:20:59,968 --> 00:21:05,362
and adding more features and changing this
and testing different ~ stuff.
411
00:21:05,362 --> 00:21:07,244
~ and that's outside of automations,
412
00:21:07,244 --> 00:21:10,497
that's outside of all of the things about
like claude skills and and
413
00:21:10,898 --> 00:21:13,960
all of the things that you're doing when
you're thinking about about about scaling
414
00:21:14,058 --> 00:21:15,822
~ your workload. So
415
00:21:16,406 --> 00:21:21,977
I feel like on the the the way of the of
the planning is much more ~ short term
416
00:21:21,977 --> 00:21:25,528
and not short term because you're not
seeing the next ~ evolution,
417
00:21:25,528 --> 00:21:29,249
but things that you try to do ~ two
quarters ago and you're saying,
418
00:21:29,249 --> 00:21:32,510
okay, ~ AI cannot solve video production
today.
419
00:21:32,510 --> 00:21:37,642
~ it was it why it might be true six
months ago if you're using those tools.
420
00:21:37,642 --> 00:21:38,912
If you're trying to do that today,
421
00:21:38,912 --> 00:21:42,123
the the the answer within a month can
change drastically.
422
00:21:42,123 --> 00:21:46,124
~ so even hypothesis that you tested and
you're saying
423
00:21:46,550 --> 00:21:49,519
It didn't work well, it doesn't it doesn't
mean anything.
424
00:21:49,519 --> 00:21:52,327
Like did you test it this this ~ this
month?
425
00:21:52,327 --> 00:21:54,284
No? Okay, so test again.
426
00:21:55,640 --> 00:21:57,653
So the old world approach to SEO.
427
00:21:57,653 --> 00:22:00,558
What are we talking about now with the AI
systems?
428
00:22:01,900 --> 00:22:04,981
I think that SEO is ~ almost the older
game.
429
00:22:04,981 --> 00:22:08,331
I think that the vast majority of the
efforts today,
430
00:22:08,331 --> 00:22:11,993
~ yes, SEO has a base. That base is also
true for AEO,
431
00:22:11,993 --> 00:22:13,623
so there are a lot of commonalities there.
432
00:22:13,623 --> 00:22:16,284
But ~ everyone are chasing the AEO side,
433
00:22:16,284 --> 00:22:18,033
which means how am I getting ranked on
ChatGPT,
434
00:22:18,033 --> 00:22:21,115
Gemini Complexity and Cloud, even though
that Google is still the main source
435
00:22:21,115 --> 00:22:24,196
of my traffic? Understand that the future
sources of my traffic
436
00:22:24,196 --> 00:22:27,607
and the fastest growing things on the
organic side will be from those engines.
437
00:22:27,607 --> 00:22:31,318
~ and and basically when I'm thinking
about that.
438
00:22:32,064 --> 00:22:34,205
On Google, you could do things that are
very easy.
439
00:22:34,205 --> 00:22:37,117
So you can be ranked number one for Google
on a specific query.
440
00:22:37,117 --> 00:22:39,408
And on ChatGPT, Gemini, Perplexity,
441
00:22:39,408 --> 00:22:41,790
Claude, Glock, whatever, whatever type of
copilot,
442
00:22:41,790 --> 00:22:43,561
whatever type of system that you're
checking it,
443
00:22:43,852 --> 00:22:44,852
Sure, but you were.
444
00:22:45,902 --> 00:22:47,333
you might not even be in the top 10.
445
00:22:47,333 --> 00:22:49,914
Like you might not even exist on that
query.
446
00:22:49,914 --> 00:22:52,526
So I feel like the context is super
important.
447
00:22:52,526 --> 00:22:54,517
And again, there are lots of technical
things,
448
00:22:54,517 --> 00:22:56,748
right? Like on the website, frequently
asked questions,
449
00:22:56,748 --> 00:22:59,800
schema, there are lots of things that you
need to change.
450
00:22:59,980 --> 00:23:04,012
And ha having like a robot that comes to
the website to know how to read that page
451
00:23:04,012 --> 00:23:07,504
in the simplest way. ~ but that's like
within the website,
452
00:23:07,504 --> 00:23:08,995
there are lots of best practices,
453
00:23:08,995 --> 00:23:10,556
lots of things that are that are
important.
454
00:23:10,556 --> 00:23:12,647
The the the content, how you're writing
the content,
455
00:23:12,647 --> 00:23:17,190
how that content is actually being ~
translated by those LLMs and things like
that
456
00:23:17,190 --> 00:23:21,502
nature. But it's much more about ~ in
today's world and it's a big change from
457
00:23:21,502 --> 00:23:24,253
the SEO world. On the SEO world,
458
00:23:24,253 --> 00:23:25,314
a lot of times you're saying, Okay,
459
00:23:25,314 --> 00:23:27,555
it's content on one end, it's the
structure of the site,
460
00:23:27,555 --> 00:23:29,546
and it's links from wherever in the web.
461
00:23:29,992 --> 00:23:32,594
~ in the LLM world, those links,
462
00:23:32,594 --> 00:23:35,156
you don't even need the link ~ per se,
463
00:23:35,156 --> 00:23:40,290
which means it's enough that Forbes will
will mention me on an article about mobile
464
00:23:40,290 --> 00:23:43,003
marketing best practices. Even if I don't
have a link,
465
00:23:43,003 --> 00:23:46,455
it we just had the quote. Gilad from Ober
said this and this and that.
466
00:23:46,455 --> 00:23:50,559
That by itself will get me 32 new answers
within ChatGPT within a matter
467
00:23:50,559 --> 00:23:54,242
of of three or four days. Like it's that
impactful if you're getting on on
468
00:23:54,362 --> 00:23:56,324
on on you know big publications,
469
00:23:56,324 --> 00:23:58,606
very reputable ~ publications.
470
00:23:58,606 --> 00:23:59,606
So then
471
00:23:59,360 --> 00:24:02,452
It's much more about how you are answering
things on Reddit
472
00:24:02,452 --> 00:24:05,234
and your thought leadership on LinkedIn
and things that are helping
473
00:24:05,234 --> 00:24:09,957
you or or prohibiting you from getting
things on Wikipedia and and and
474
00:24:10,037 --> 00:24:11,898
a lot of things about the PR and podcasts,
475
00:24:11,898 --> 00:24:14,860
by the way. Podcast is another great way
for you to actually get those
476
00:24:14,970 --> 00:24:19,784
~ additional ~ you know, long-term content
that is being transcribed
477
00:24:19,784 --> 00:24:22,585
and and and read by those LLMs to
understand context.
478
00:24:22,585 --> 00:24:23,585
So
479
00:24:23,528 --> 00:24:26,680
~ you're seeing that there are so many
different trust factors,
480
00:24:26,680 --> 00:24:29,532
how you're getting your videos on on
YouTube,
481
00:24:29,532 --> 00:24:32,214
for example, the metadata that is injected
within YouTube,
482
00:24:32,214 --> 00:24:36,637
your Google Maps account, your ~ listings
on on on all of the libraries that
483
00:24:36,637 --> 00:24:38,569
you are competing against, if it's G2,
484
00:24:38,569 --> 00:24:40,670
for example, for tech, or if it's like a
clutch,
485
00:24:40,670 --> 00:24:46,054
if it's agencies, or you have all of those
~ big ~ libraries of of ~ you know,
486
00:24:46,054 --> 00:24:49,777
when you're trying to compare this ~
company company to that company
487
00:24:49,777 --> 00:24:51,328
and you have those listing sites.
488
00:24:51,776 --> 00:24:55,619
so they also make a ~ another impact when
you're thinking about how
489
00:24:55,619 --> 00:24:58,932
am I being reviewed by all of those trust
signals.
490
00:24:58,932 --> 00:25:01,143
And think about each and every one of
those trust signals give
491
00:25:01,143 --> 00:25:05,517
you another three points or five points of
relevancy or irrelevancy
492
00:25:05,517 --> 00:25:09,049
for that specific question. ~ so basically
what you want to do
493
00:25:09,049 --> 00:25:10,911
is reverse engineer those algorithms,
494
00:25:10,911 --> 00:25:12,922
seeing will you win, seeing will you lose,
495
00:25:12,922 --> 00:25:15,374
seeing who wins, what made them win,
496
00:25:15,374 --> 00:25:16,996
and then reverse engineer that,
497
00:25:16,996 --> 00:25:17,996
okay.
498
00:25:17,506 --> 00:25:19,508
So they are appearing on those places,
499
00:25:19,508 --> 00:25:21,680
they're appearing there really ~ strongly.
500
00:25:21,680 --> 00:25:24,132
I'm not there. How do I get on there?
501
00:25:24,132 --> 00:25:28,205
What do I do in order to actually be able
to be shown as reputable as they
502
00:25:28,205 --> 00:25:32,519
are based on those LLMs? And then how I
start to change every single one
503
00:25:32,519 --> 00:25:35,542
of those ~ places, like your Instagram
posts matter,
504
00:25:35,542 --> 00:25:38,685
your LinkedIn posts matter, the ~ ready
discussions,
505
00:25:38,685 --> 00:25:42,428
generic generic questions about who is the
best to do this and this and that.
506
00:25:42,428 --> 00:25:44,630
And you see a thread with 70 comments.
507
00:25:44,888 --> 00:25:47,120
That is being cited by by those LLMs.
508
00:25:47,120 --> 00:25:50,873
So a lot of times even just coming in and
and and commenting
509
00:25:50,873 --> 00:25:55,187
on something or providing additional
context can change the the narrative
510
00:25:55,187 --> 00:26:00,051
in a very big way. But you really need to
live on those on those engines.
511
00:26:00,051 --> 00:26:01,813
And by the way, the answer that I'm
getting,
512
00:26:01,813 --> 00:26:04,285
if I'm ~ an entrepreneur, for example,
513
00:26:04,285 --> 00:26:05,916
or if I'm an enterprise company,
514
00:26:05,916 --> 00:26:07,738
I will get different answers by Claude.
515
00:26:07,738 --> 00:26:09,920
I I will get like if if I'm asking now,
516
00:26:09,920 --> 00:26:12,482
if I'm an enterprise, saying who is the
best mobile marketing agency?
517
00:26:13,002 --> 00:26:16,963
Mobus will come number one. If I'm in a
startup that will come in and will ask
that,
518
00:26:16,963 --> 00:26:18,814
Mobile will come as number two or three.
519
00:26:18,814 --> 00:26:20,034
And then if you're asking why,
520
00:26:20,034 --> 00:26:23,415
you're saying, MOBOS seems like more
expensive than other options,
521
00:26:23,415 --> 00:26:28,126
and those actually are more ~ like a quick
and dirty type of a thing.
522
00:26:28,126 --> 00:26:31,667
For a startup, it might actually be f ~
better on the on those cases.
523
00:26:31,667 --> 00:26:37,018
~ so all of those LNMs are are trying to
fit you with the answer of what
524
00:26:37,018 --> 00:26:38,349
it is that you're trying to do.
525
00:26:38,349 --> 00:26:40,429
Now it depends even on what type of a
startup.
526
00:26:40,429 --> 00:26:42,590
If it's a startup round A, B, and C.
527
00:26:43,138 --> 00:26:44,408
They will recommend MOBOS number one.
528
00:26:44,408 --> 00:26:46,479
If it's a seed round, which means they
didn't raise enough,
529
00:26:46,479 --> 00:26:48,830
mobile might be an overkill for you at
this stage.
530
00:26:48,830 --> 00:26:50,760
And and that's not what I think.
531
00:26:50,760 --> 00:26:53,921
I have a unit that actually ~ specialized
also in the early stage,
532
00:26:53,921 --> 00:26:58,563
but it it doesn't matter. Like I couldn't
convince Claude and ChatGPT to give
533
00:26:58,563 --> 00:27:04,255
me the same level of of of ranking on on
the the the ~ the shorter amount
534
00:27:04,255 --> 00:27:07,616
of of time for for companies that are just
in the beginning of their path.
535
00:27:08,114 --> 00:27:12,117
~ and it was because of our reputation
that was built in the last 13 years that
goes
536
00:27:12,217 --> 00:27:15,860
more towards the the the premium type of ~
model.
537
00:27:15,860 --> 00:27:20,874
So I think that like ~ SEO and AEO are
kind of blending together
538
00:27:20,874 --> 00:27:23,316
and the best practices are changing in a
very,
539
00:27:23,316 --> 00:27:27,299
very massive way. You used to just say if
I'm getting enough content and
540
00:27:27,299 --> 00:27:29,230
I get the right links, I'll be okay.
541
00:27:29,230 --> 00:27:32,462
And in today's world, you you can have you
can do those things
542
00:27:32,462 --> 00:27:34,484
and still fail miserably on those LLMs.
543
00:27:34,774 --> 00:27:37,295
And the beautiful thing is that once you
are getting augmented
544
00:27:37,295 --> 00:27:40,336
by something like ChatGPT or Gemini that
recommends you or Claude,
545
00:27:40,336 --> 00:27:43,238
the level of trust that the client is
coming to you is like,
546
00:27:43,238 --> 00:27:46,779
I'm almost sold already. Like I know that
you're the right fit for me.
547
00:27:46,779 --> 00:27:49,700
~ so the level of trust that you have
there is phenomenal.
548
00:27:49,700 --> 00:27:52,732
So one lead like that ~ every day,
549
00:27:52,732 --> 00:27:54,382
additional lead like that for a day,
550
00:27:54,382 --> 00:27:57,514
can make a massive, massive contribution
for your bottom line.
551
00:27:57,514 --> 00:27:59,985
~ and it's not just the fighting over the,
552
00:27:59,985 --> 00:28:02,816
yeah, I got 10,000 sessions last week and
it
553
00:28:03,394 --> 00:28:06,997
Who cares? Like three s relevant sessions
can actually change the entire
554
00:28:07,114 --> 00:28:09,289
~ business on on the B2B side.
555
00:28:09,289 --> 00:28:10,880
On the B2C side, it's a bit different.
556
00:28:10,880 --> 00:28:12,861
Obviously, with the business to consumers
you're talking to,
557
00:28:12,861 --> 00:28:15,163
how can I get millions of customers and
not,
558
00:28:15,163 --> 00:28:18,516
you know, two or five or or fifty that are
massive.
559
00:28:19,938 --> 00:28:22,779
We're talking about all this in business
and the the intelligence
560
00:28:22,779 --> 00:28:27,820
you have from taking Moburst from a mobile
561
00:28:27,820 --> 00:28:33,642
app marketing company to now a full blown
tech marketing
562
00:28:34,122 --> 00:28:38,653
on every platform strategy. Thinking about
that in this pr this process
563
00:28:38,653 --> 00:28:40,464
and entrepreneurial journey for you,
564
00:28:40,464 --> 00:28:43,845
do you see entrepreneurism?
565
00:28:43,845 --> 00:28:48,246
Haven't used that word much, do you see
that similar as medicine?
566
00:28:48,906 --> 00:28:52,749
Similar as the legal field. There's
specialties in medicine.
567
00:28:52,749 --> 00:28:55,231
There's specialties in the legal field.
568
00:28:55,231 --> 00:28:59,053
Do you see being an entrepreneur?
569
00:28:59,053 --> 00:29:04,697
Is there special tactics that there should
be a degree,
570
00:29:04,697 --> 00:29:08,060
like a legal degree, like a medical
degree?
571
00:29:08,060 --> 00:29:10,822
And then after you decide you're going to
be an entrepreneur
572
00:29:10,822 --> 00:29:13,504
and have comprehension of it, then you
decide how you're going to use that
573
00:29:13,504 --> 00:29:14,665
and what business you're going to start.
574
00:29:14,665 --> 00:29:16,396
Do you see it or process it that way?
575
00:29:18,168 --> 00:29:22,180
I think this is a very interesting way of
of looking on on the world.
576
00:29:22,180 --> 00:29:26,783
~ I think that what what we've done done
was actually I knew that
577
00:29:26,783 --> 00:29:28,764
I can't be everything for anyone.
578
00:29:28,764 --> 00:29:30,615
Like I I I know that from the get-go.
579
00:29:30,615 --> 00:29:33,627
We started as a super, super niche within
a niche,
580
00:29:33,627 --> 00:29:36,788
right? Like you have digital you have
marketing,
581
00:29:36,788 --> 00:29:37,959
and then you have digital marketing,
582
00:29:37,959 --> 00:29:40,210
and then you have up marketing within up
marketing.
583
00:29:40,210 --> 00:29:43,295
That was the place that we knew that we're
that we are playing in.
584
00:29:43,295 --> 00:29:46,444
That's how we started. ~ and we knew that
on that niche
585
00:29:46,634 --> 00:29:49,856
I really could prove that I know how to do
that better than anyone else
586
00:29:49,856 --> 00:29:53,546
in the market. I I I had like the actual
results and show you,
587
00:29:53,546 --> 00:29:56,491
hey, you have been working with those
massive agencies,
588
00:29:56,491 --> 00:30:00,033
they are not as specialists on the App
Store algorithm,
589
00:30:00,033 --> 00:30:01,554
on the Google Play Store algorithm,
590
00:30:01,554 --> 00:30:02,675
they don't know all of the features.
591
00:30:02,675 --> 00:30:05,127
Like there is a r an area of of specialty.
592
00:30:05,127 --> 00:30:09,600
~ the way that we grew was actually about
buying additional agencies.
593
00:30:09,600 --> 00:30:11,681
I didn't if I'm now believe, hey,
594
00:30:11,681 --> 00:30:15,274
you know what, from now on I'm I'm doing
Amazon Amazon as well.
595
00:30:16,214 --> 00:30:17,895
But if I'm not world expert in Amazon,
596
00:30:17,895 --> 00:30:21,416
it will take me time to learn and adjust
and understand how to rank a product
597
00:30:21,416 --> 00:30:24,928
in a better way, how to do the the the
marketing there on so many different
niches.
598
00:30:24,928 --> 00:30:28,839
~ and the volume play and how it impacts
your category ranking,
599
00:30:28,839 --> 00:30:33,731
like there's so many specialties of of
like expertise that you need in order
600
00:30:33,731 --> 00:30:37,373
to just understand how the system works to
really be able to s help
601
00:30:37,373 --> 00:30:41,105
you squeeze the lemon, to really help you
to do the best ~ of of what what you can.
602
00:30:41,105 --> 00:30:43,756
And and and basically Mobus bought the
shortcut.
603
00:30:43,756 --> 00:30:44,756
Like we've
604
00:30:44,376 --> 00:30:47,548
Bought six different agencies and and and
connected them together.
605
00:30:47,548 --> 00:30:52,041
If I wouldn't buy the PR arm, I I always
used to say to my clients,
606
00:30:52,041 --> 00:30:56,444
till 2024, guys, we do everything on the
digital side besides
607
00:30:56,444 --> 00:30:59,006
PR because because being very,
608
00:30:59,006 --> 00:31:03,299
very truthful, I know how to control the
algorithm and apps on Google Play.
609
00:31:03,299 --> 00:31:05,030
So I know how that ecosystem works.
610
00:31:05,030 --> 00:31:07,724
I know how to do that media, I know how to
create new creative assets
611
00:31:07,724 --> 00:31:10,344
and things like nature. But PR is like
pitching journalists,
612
00:31:10,344 --> 00:31:12,155
they might choose you, they might not
choose you,
613
00:31:12,155 --> 00:31:13,546
they might want to cover you or not.
614
00:31:14,092 --> 00:31:17,283
What can you do about it? I the I I I
don't know how to how to operate
615
00:31:17,283 --> 00:31:19,934
it in the same way of not guaranteeing
results,
616
00:31:19,934 --> 00:31:23,686
but giving you very high likelihood of of
getting you to the results.
617
00:31:23,686 --> 00:31:27,557
So before I bought that agency that was
doing it for another 13 years,
618
00:31:27,557 --> 00:31:30,048
that have 30 experts that that's what they
do.
619
00:31:30,048 --> 00:31:31,649
That's their bread and butter.
620
00:31:31,649 --> 00:31:35,981
They have been through every single
situation that's related to PR.
621
00:31:35,981 --> 00:31:40,273
They have been through a crisis management
with publicly traded companies,
622
00:31:40,273 --> 00:31:43,134
non-publically ~ all of the the the the
headache that you need.
623
00:31:43,134 --> 00:31:44,134
So
624
00:31:43,968 --> 00:31:47,890
They know how to do that. And I just
blended them in as another division
625
00:31:47,890 --> 00:31:49,922
of my company. And before I had that,
626
00:31:49,922 --> 00:31:55,465
I didn't sell one hour of those services
because I was not world expert.
627
00:31:55,465 --> 00:31:58,547
I don't want to to to to get a client and
saying,
628
00:31:58,547 --> 00:32:01,969
I think that I can help you. I want to
know that I can help you.
629
00:32:01,969 --> 00:32:04,350
~ so I feel like in each and every domain,
630
00:32:04,350 --> 00:32:05,981
you do need that level of expertise,
631
00:32:05,981 --> 00:32:08,012
that stamp of approval, so to speak.
632
00:32:08,012 --> 00:32:10,414
And and without having that stamp of
approval.
633
00:32:11,336 --> 00:32:13,637
it's not like generalists, you have so
many generalists.
634
00:32:13,637 --> 00:32:16,418
~ a lot of times the generalists don't
even know what to ask.
635
00:32:16,418 --> 00:32:18,419
Yeah, you have ChetGPT, you have Gemini,
636
00:32:18,419 --> 00:32:19,980
you have Claude. I can ask them,
637
00:32:19,980 --> 00:32:23,808
but I don't even know which question to
ask them to get the output that I need.
638
00:32:23,808 --> 00:32:24,992
I don't know what I don't know,
639
00:32:24,992 --> 00:32:28,113
which is one of the most dangerous places
~ to make decisions.
640
00:32:28,113 --> 00:32:30,114
Say, yeah, that sounds like a great idea,
641
00:32:30,114 --> 00:32:32,885
but I didn't know that Apple would reject
me.
642
00:32:32,885 --> 00:32:36,577
I didn't know that that is not something
that it makes sense on the paper
643
00:32:36,577 --> 00:32:39,808
a lot of times, but then when you try to
stress us it on the on the environment.
644
00:32:40,214 --> 00:32:41,895
Well, it doesn't really work that way.
645
00:32:41,895 --> 00:32:44,577
~ and you get never got rejected before
that from the App Store
646
00:32:44,577 --> 00:32:47,760
or Google Play Store. And you never get
your your Amazon account banned.
647
00:32:47,760 --> 00:32:49,167
And then how do you actually release that?
648
00:32:49,167 --> 00:32:53,984
Like so many situations that happen once
you don't know what you don't know.
649
00:32:53,984 --> 00:32:56,106
And and you really do need those experts.
650
00:32:56,106 --> 00:32:57,987
So I feel like even when we grew,
651
00:32:57,987 --> 00:33:02,071
theoretically, I wanted to grow to 10 more
areas that right now we're
652
00:33:02,071 --> 00:33:04,703
not servicing our clients, even though
that they're asking us to do those things.
653
00:33:04,703 --> 00:33:06,584
And I'm telling them, guys, right now.
654
00:33:06,850 --> 00:33:07,890
I'm not the best fit for that.
655
00:33:07,890 --> 00:33:10,151
Like right now, if you want pure branding,
656
00:33:10,151 --> 00:33:12,502
you know what? I'm I'm I'm not the best in
the business for that.
657
00:33:12,502 --> 00:33:17,985
If you want TV ads, I I'm not the the the
perfect shop for you for those things just
658
00:33:17,985 --> 00:33:20,163
yet. I hope that to buy, you know,
659
00:33:20,163 --> 00:33:22,296
a a a company that does that and then hey,
660
00:33:22,296 --> 00:33:24,877
here you go. Now I have one stop shop for
all of those things.
661
00:33:24,877 --> 00:33:27,939
But the reality is that as long as I don't
have that,
662
00:33:27,939 --> 00:33:32,140
I feel like ~ you want to make sure that
you're keeping your reputation intact.
663
00:33:32,140 --> 00:33:34,231
You want to make sure that you're whatever
you do,
664
00:33:34,231 --> 00:33:35,692
you do phenomenally well.
665
00:33:36,330 --> 00:33:40,562
~ in order to be able to build yourself
the the the the brand that that
666
00:33:40,562 --> 00:33:44,494
you want to become. ~ so a lot of times we
said no to business,
667
00:33:44,494 --> 00:33:47,716
even though it was we have the ingredients
to do those things,
668
00:33:47,716 --> 00:33:52,368
but we never really stress test it and we
don't want to make this type
669
00:33:52,368 --> 00:33:55,019
of an experiment on a client and these
side size.
670
00:33:55,019 --> 00:33:57,180
And and and and we said a lot of time no
to business,
671
00:33:57,180 --> 00:33:58,991
even though that the revenue could be
very,
672
00:33:58,991 --> 00:33:59,991
very meaningful.
673
00:34:01,154 --> 00:34:04,775
What's been your approach to acquisition
since you've grown through acquisition?
674
00:34:04,775 --> 00:34:09,536
How do you evaluate and make decisions on
I'm gonna buy I know you said,
675
00:34:09,536 --> 00:34:11,007
hey, if we don't have a PR arm,
676
00:34:11,007 --> 00:34:13,338
maybe we go and do that. But that's just a
thought.
677
00:34:13,338 --> 00:34:17,498
Then what do you do when you're evaluating
companies or entities for acquisition?
678
00:34:17,498 --> 00:34:20,320
What happens? Is it simple and quick in
your mind?
679
00:34:20,320 --> 00:34:22,391
You know, because Warren Buffett and
Charlie Munger,
680
00:34:22,391 --> 00:34:24,581
what they always said, you never know if
it's fully true.
681
00:34:24,581 --> 00:34:27,242
He said he would buy companies on one
sheet of paper.
682
00:34:29,888 --> 00:34:31,938
I ~ I wish I had th those skills.
683
00:34:31,938 --> 00:34:33,610
I I don't think that I'm quite there yet.
684
00:34:33,610 --> 00:34:37,534
~ we do a massive amount of due diligence
in order to really make sure this
685
00:34:37,534 --> 00:34:40,005
is the right fit or not. ~ and by the way,
686
00:34:40,005 --> 00:34:42,246
not every single acquisition will be
successful.
687
00:34:42,246 --> 00:34:46,540
~ that that's just a reality. ~ but from
what we've seen that
688
00:34:46,540 --> 00:34:52,034
was working really well for us was A
seeing the culture and the DNA
689
00:34:52,034 --> 00:34:55,246
of the founders and seeing that they
actually want to stay and if they want
690
00:34:55,246 --> 00:34:57,218
to stay involved. ~ because
691
00:34:57,526 --> 00:34:59,708
If I'm br bringing on another PR division,
692
00:34:59,708 --> 00:35:02,710
for example, and I know that I I'm not
world expert in PR.
693
00:35:02,710 --> 00:35:07,213
I know that for a fact. I'm buying a PR
arm with a management team of four VPs,
694
00:35:07,213 --> 00:35:09,214
for example, that knows how to do that
really well.
695
00:35:09,214 --> 00:35:11,606
I want to incentivize that team to stay
with us.
696
00:35:11,606 --> 00:35:14,458
I want to incentivize this team to help
building the the the
697
00:35:14,458 --> 00:35:18,151
the the additional layer of management
after they will want to move
698
00:35:18,151 --> 00:35:19,762
to another role or things like nature.
699
00:35:19,762 --> 00:35:22,674
~ so I need to make sure that they have
the right structure.
700
00:35:22,674 --> 00:35:24,205
I need to make sure that they have the
right clients,
701
00:35:24,205 --> 00:35:25,446
I need to make sure that they have
702
00:35:26,016 --> 00:35:30,429
You know, client ~ concentration is
another big ~ challenge in an agency.
703
00:35:30,429 --> 00:35:33,151
You might have ~ six million dollars of
revenues,
704
00:35:33,151 --> 00:35:35,283
but out of that four million comes from
one client,
705
00:35:35,283 --> 00:35:38,064
like this massive client, and the rest are
tiny.
706
00:35:38,064 --> 00:35:39,816
And then if that client fails,
707
00:35:39,816 --> 00:35:44,399
look at that. You just lost you know 75%
of your revenues or what have you.
708
00:35:44,399 --> 00:35:47,761
So ~ all of those things are things that
you're testing and and and
709
00:35:47,761 --> 00:35:49,663
and checking as part of the due diligence.
710
00:35:49,663 --> 00:35:52,206
Beyond that, you need to make sure that
you're gonna be f people that
711
00:35:52,206 --> 00:35:54,476
are gonna be have fun to work with because
712
00:35:55,106 --> 00:35:56,827
Let's face it, it's a lot of long hours.
713
00:35:56,827 --> 00:35:59,338
It's a lot of of of time that you're going
to be spending together
714
00:35:59,338 --> 00:36:01,980
and you don't want to be there with
someone that you know you keep
715
00:36:01,980 --> 00:36:03,761
on clashing with or things on that nature.
716
00:36:03,761 --> 00:36:06,802
~ beyond that, you have a lot of things
that you're checking on the
717
00:36:06,802 --> 00:36:08,984
way that they're walking. So just for
example,
718
00:36:08,984 --> 00:36:11,605
if they're not using any AI, is it a good
or a bad thing?
719
00:36:11,605 --> 00:36:16,122
~ on one end, you say, Hey, I'm
implementing now my VP AI with here with
here
720
00:36:16,122 --> 00:36:21,653
are six AI ~ engineers and the twenty AI ~
experts that we have in
721
00:36:21,653 --> 00:36:24,172
the company that help them to build those
processes.
722
00:36:24,514 --> 00:36:26,816
And I can optimize the hell out of it
because hey,
723
00:36:26,816 --> 00:36:28,337
look at that. It's not optimized just yet.
724
00:36:28,337 --> 00:36:29,788
On one end, it's a great opportunity.
725
00:36:29,788 --> 00:36:32,400
On the other hand, if you're adding 30
people in the company,
726
00:36:32,400 --> 00:36:34,822
that none of them touched AI ever,
727
00:36:34,822 --> 00:36:38,696
how easy will it be to actually get them
to start testing those?
728
00:36:38,696 --> 00:36:42,541
Why didn't they test that? Why they ~ if
they're not ~ I'm not expecting them
729
00:36:42,541 --> 00:36:44,670
to be AI native, but if they are not even
AI,
730
00:36:44,670 --> 00:36:46,742
you know, ~ they they want to test it out.
731
00:36:46,742 --> 00:36:50,766
They they don't want they they're against
the the the the technologies,
732
00:36:50,766 --> 00:36:53,718
for example, they're saying that this is
something that makes content feel like
733
00:36:54,134 --> 00:36:56,436
it's against their beliefs and things of
that nature,
734
00:36:56,436 --> 00:36:58,218
then it probably will not be a great fit.
735
00:36:58,218 --> 00:37:00,890
I I don't want to replace fifty percent of
your employees in order
736
00:37:00,890 --> 00:37:02,412
to do the acquisition successfully.
737
00:37:02,412 --> 00:37:05,455
I want to make sure that we are building
something ~ right with most
738
00:37:05,455 --> 00:37:08,297
of the team that will continue with us for
the long run and and help us
739
00:37:08,297 --> 00:37:09,558
to build the additional scale.
740
00:37:09,558 --> 00:37:14,403
~ so there are so many things that you
need to kind of see their beliefs,
741
00:37:14,403 --> 00:37:16,475
their the their culture, their DNA,
742
00:37:16,475 --> 00:37:19,648
obviously all of the financials and things
of that nature that need to make sense.
743
00:37:19,874 --> 00:37:23,286
And then building a deal structure that
will incentivize them to optimize
744
00:37:23,286 --> 00:37:25,058
for the same elements. It could be,
745
00:37:25,058 --> 00:37:27,969
hey, right now your revenue per employee
is thirteen thousand dollars.
746
00:37:27,969 --> 00:37:29,331
We need to get it to twenty thousand,
747
00:37:29,331 --> 00:37:30,571
which is where the benchmarking is,
748
00:37:30,571 --> 00:37:32,182
or twenty five thousand or thirty
thousand,
749
00:37:32,182 --> 00:37:34,124
whatever that that number might be.
750
00:37:34,124 --> 00:37:38,437
~ how do we get there? What are the things
that do you believe that it's feasible?
751
00:37:38,437 --> 00:37:42,670
~ like I I don't expect now every single
employee to do five times more
752
00:37:42,670 --> 00:37:44,611
of their of of what they they currently
do,
753
00:37:44,611 --> 00:37:48,324
but it means that we might need to change
the way that they produce those assets
754
00:37:48,324 --> 00:37:49,324
because
755
00:37:49,132 --> 00:37:50,662
Otherwise we won't be able to scale it.
756
00:37:50,662 --> 00:37:54,754
So a lot of those things are it's kind of
a a a long dance,
757
00:37:54,754 --> 00:37:58,245
if you will. Like the to get to LOI letter
of intent and signing that,
758
00:37:58,245 --> 00:38:00,035
okay, that's within a month or so.
759
00:38:00,035 --> 00:38:02,746
We can do that sometimes even even within
two weeks.
760
00:38:02,746 --> 00:38:05,597
But then we have another three or four
months of due diligence
761
00:38:05,597 --> 00:38:07,187
of actually understanding the business,
762
00:38:07,187 --> 00:38:09,328
understanding the clients, understanding
the relationships,
763
00:38:09,328 --> 00:38:11,649
seeing how the management actually
performs,
764
00:38:11,649 --> 00:38:13,459
seeing how and then seeing, okay,
765
00:38:13,459 --> 00:38:15,010
this is a good fit, or hey, you know what?
766
00:38:15,010 --> 00:38:16,130
It I
767
00:38:16,460 --> 00:38:19,492
We have too many red flags that this will
not be flying with us.
768
00:38:19,492 --> 00:38:24,566
and and we could complete probably around
eleven deals till till now
769
00:38:24,566 --> 00:38:28,259
on things that we've started due diligence
and saw during the due diligence.
770
00:38:28,259 --> 00:38:32,162
Something there will not click with the
things that we are doing and
771
00:38:32,162 --> 00:38:33,903
or the things that we believe that should
be done.
772
00:38:33,903 --> 00:38:36,345
And if they're so against those changes,
773
00:38:36,345 --> 00:38:38,847
we don't want to change something in the
next day of the acquisition.
774
00:38:38,847 --> 00:38:40,408
Usually it's like a process of a year.
775
00:38:40,408 --> 00:38:42,850
Like it's not something that but if
they're not even
776
00:38:43,252 --> 00:38:46,604
open to the to the to the idea and they
just want to do exactly what they have
done
777
00:38:46,604 --> 00:38:50,025
till now, I won't be able to bring them in
any value.
778
00:38:50,025 --> 00:38:52,106
I'm not buying it just as a financial
investor.
779
00:38:52,106 --> 00:38:55,207
I'm buying it because I believe that I can
build something much bigger with that.
780
00:38:55,207 --> 00:38:58,105
And if they are not willing to do some of
those transitions,
781
00:38:58,105 --> 00:39:02,251
it it it will not make any sense for me to
try to invest into this type of a thing.
782
00:39:02,251 --> 00:39:05,492
So there are lots of things that you're
testing and and and and
783
00:39:05,492 --> 00:39:07,063
and checking while you're doing an MA.
784
00:39:07,063 --> 00:39:09,794
And once you're doing a ~ once you have
done a wrong MA,
785
00:39:10,400 --> 00:39:13,512
It's very, very painful. And I'm not just
talking about the finance side.
786
00:39:13,512 --> 00:39:14,770
Okay, I invested in something.
787
00:39:14,770 --> 00:39:16,805
A lot of times just to connect the team,
788
00:39:16,805 --> 00:39:18,507
to connect the management with your
management,
789
00:39:18,507 --> 00:39:20,218
to connect the departments, the finance,
790
00:39:20,218 --> 00:39:22,139
the HR, the marketing, the sales,
791
00:39:22,139 --> 00:39:25,542
that so many people that now need to start
w learning how to work together.
792
00:39:25,542 --> 00:39:29,105
and if it's if it works well, you feel it.
793
00:39:29,105 --> 00:39:33,058
If it works really off, it you feel that
as well.
794
00:39:33,058 --> 00:39:35,370
So you don't want to make mistakes in
here.
795
00:39:36,502 --> 00:39:41,604
you mentioned incentives so people
maintain their employment after
acquisition.
796
00:39:41,604 --> 00:39:44,485
What have you found now? Because
everything's changed,
797
00:39:44,485 --> 00:39:50,947
what do you found now is a good approach
to incentivizing folks when acquisitions
798
00:39:50,947 --> 00:39:52,147
are happening? What's that look like?
799
00:39:52,147 --> 00:39:54,328
Is it stock options? Is it profit share?
800
00:39:54,328 --> 00:39:57,369
Is it bonuses based upon the time frame
you stay on?
801
00:39:57,369 --> 00:39:59,360
What have you found that works best right
now?
802
00:40:00,526 --> 00:40:03,287
So I think that it's a mix of everything
you just should you just mentioned.
803
00:40:03,287 --> 00:40:06,548
Like for a new unit that is kind of
joining forces with us,
804
00:40:06,548 --> 00:40:11,409
we usually have ~ you know a cash
incentive initially to buy to buy the
company.
805
00:40:11,409 --> 00:40:15,440
On top of that, we are giving them shares
so they will care about the success
806
00:40:15,440 --> 00:40:19,651
of all of us together, not just ~ not just
your unit or our unit.
807
00:40:19,651 --> 00:40:24,323
Beyond that, you are giving another ~
percent of a profit share from
808
00:40:24,323 --> 00:40:27,534
the business unit itself because you want
to make sure they're also staying
809
00:40:27,534 --> 00:40:28,774
as profitable as they can.
810
00:40:29,126 --> 00:40:31,117
~ and and the fact that they are
profitable,
811
00:40:31,117 --> 00:40:34,648
you know, if now you can invest more time
on the integration with a company
812
00:40:34,648 --> 00:40:36,508
or just focusing on your own thing.
813
00:40:36,508 --> 00:40:40,819
So you have both stocks and the incentive
to keep that ~ profitability as
814
00:40:40,819 --> 00:40:45,290
as well as you can. So we're giving it
basically with with ~ four different types
815
00:40:45,291 --> 00:40:49,732
of of of of of a deal structure that it
happens for every single one of those
deals.
816
00:40:49,732 --> 00:40:53,713
And and it's really important for me to
give every single one of those deals,
817
00:40:53,713 --> 00:40:57,004
every single one of those four elements
are really important.
818
00:40:57,304 --> 00:40:59,135
To have a higher success rate.
819
00:40:59,135 --> 00:41:00,777
It doesn't promise the success rate,
820
00:41:00,777 --> 00:41:04,710
but it's a higher success rate because
then the incentives are usually aligned.
821
00:41:04,710 --> 00:41:07,463
Like we all see the same things,
822
00:41:07,463 --> 00:41:10,555
the same ~ you know, values that we are
optimizing toward.
823
00:41:10,555 --> 00:41:11,966
We want to grow, that's great,
824
00:41:11,966 --> 00:41:14,619
but we don't want to grow ~ not profitably
enough,
825
00:41:14,619 --> 00:41:17,561
right? And you want to grow ~ and your
headcount,
826
00:41:17,561 --> 00:41:20,213
but you don't want to grow it faster than
the revenue trucks.
827
00:41:20,213 --> 00:41:23,696
and and like a lot of things that that
needs to be aligned,
828
00:41:23,696 --> 00:41:25,358
so they weren't gonna have.
829
00:41:26,050 --> 00:41:29,771
the idea the the the the notion of
optimizing toward one element and
830
00:41:29,932 --> 00:41:33,373
the come the main entity is optimizing
toward another element and then
831
00:41:33,373 --> 00:41:35,073
you have crashes saying, Well,
832
00:41:35,073 --> 00:41:37,624
I think we should go right and they will
say we need to go left.
833
00:41:37,624 --> 00:41:40,065
We all need to believe that if we need to
go right,
834
00:41:40,065 --> 00:41:41,316
let's go right. If we need to go left,
835
00:41:41,316 --> 00:41:45,868
go left. But but let's make those
decisions based on the same shared values
836
00:41:45,868 --> 00:41:47,028
and KPIs, basically.
837
00:41:48,462 --> 00:41:54,350
Do you have one big goal? Is there a North
Star that that's what we're working
838
00:41:54,350 --> 00:41:58,515
towards? And and if you do, are you is
that something you're transparent about?
839
00:41:58,515 --> 00:42:00,318
Are you vocal about that?
840
00:42:01,026 --> 00:42:02,807
I'm very, very transparent about that.
841
00:42:02,807 --> 00:42:05,418
we're trying to build something that's
called like the GOS,
842
00:42:05,418 --> 00:42:08,029
the growth operating system. Now that's a
big vision,
843
00:42:08,029 --> 00:42:11,050
like saying hey, for every single company
that will come come along our way,
844
00:42:11,050 --> 00:42:13,442
we will ~ know what is your KPI.
845
00:42:13,442 --> 00:42:15,132
Your KPI is getting more downloads,
846
00:42:15,132 --> 00:42:17,373
more leads, more registrations,
847
00:42:17,373 --> 00:42:18,794
more subscribers, more whatever.
848
00:42:18,794 --> 00:42:22,536
And the fact that I have now thirty
different services as a company,
849
00:42:22,536 --> 00:42:24,486
and on top of that, I have eleven
products,
850
00:42:24,486 --> 00:42:26,377
I have forty one business offerings,
851
00:42:26,377 --> 00:42:27,818
if you will. It's a massive amount.
852
00:42:28,532 --> 00:42:31,813
Knowing what to fit to each one and how to
actually create all of that
853
00:42:31,813 --> 00:42:35,404
in in the future, maybe it's gonna be
fully automated.
854
00:42:35,404 --> 00:42:37,535
I don't think that it will come all the
way to fully automated,
855
00:42:37,535 --> 00:42:40,205
it might be ninety percent automated or
eighty percent automated.
856
00:42:40,205 --> 00:42:44,086
~ but getting into a stage where we are
servicing them one by one,
857
00:42:44,086 --> 00:42:46,277
creating the creatives, coming with a
copywriter,
858
00:42:46,277 --> 00:42:49,648
designers, our director, and then coming
up with the messaging and then taking
859
00:42:49,648 --> 00:42:53,009
it to the media department. The media
department needs to take it for Facebook
ads,
860
00:42:53,009 --> 00:42:55,900
for Google ads, for whatever, and then
implementing it in the campaign,
861
00:42:55,900 --> 00:42:56,900
then seeing what works.
862
00:42:57,270 --> 00:43:00,661
All of those ~ processes ~ used to be
super manual,
863
00:43:00,661 --> 00:43:03,492
like purely manual. That that that was the
agency was doing.
864
00:43:03,492 --> 00:43:05,933
If you want to turn it into a tech
company,
865
00:43:05,933 --> 00:43:10,094
each and every one of those processes need
to be as automate as automating them
866
00:43:10,094 --> 00:43:13,195
as much as you can. ~ now you need human
in the loop.
867
00:43:13,195 --> 00:43:16,276
You need to make sure that you're
inspecting every single one of those
places that
868
00:43:16,536 --> 00:43:21,267
where it can go wrong, right? ~ but if if
the vision is actually trying
869
00:43:21,267 --> 00:43:24,088
to build this type of a geo as like the
growth operating system.
870
00:43:24,406 --> 00:43:26,707
Of alerts and systems that are connected
to one another.
871
00:43:26,707 --> 00:43:27,898
And then once they here you go,
872
00:43:27,898 --> 00:43:30,229
that we created the the ~ the creative,
873
00:43:30,229 --> 00:43:32,461
~ the client approved it, play,
874
00:43:32,461 --> 00:43:34,032
poof, it's going into the campaign,
875
00:43:34,032 --> 00:43:35,313
seeing from the campaign what works,
876
00:43:35,313 --> 00:43:36,743
getting from their feedback back.
877
00:43:36,743 --> 00:43:38,394
This is working, this is not working,
878
00:43:38,394 --> 00:43:41,196
create nuances and then we're building it
back to the campaign.
879
00:43:41,196 --> 00:43:43,968
Now change the landing page. This
messaging works better than this one.
880
00:43:43,968 --> 00:43:47,330
Change the messaging within the design in
in the screenshots in the app store
881
00:43:47,330 --> 00:43:48,611
or in the landing page over there,
882
00:43:48,611 --> 00:43:50,892
like making this entire connected system.
883
00:43:51,074 --> 00:43:53,375
To help optimize all of those things for
you.
884
00:43:53,375 --> 00:43:56,576
For every segment of a user, it's a big
vision.
885
00:43:56,576 --> 00:43:57,995
Like it's so many moving pieces.
886
00:43:57,995 --> 00:44:00,058
And it's the same for with journalists on
the PR.
887
00:44:00,058 --> 00:44:03,089
It's the same with podcasts getting you
the world best podcast.
888
00:44:03,089 --> 00:44:07,431
How to actually get and pitch you as as a
founder to the world best podcast,
889
00:44:07,431 --> 00:44:09,342
for example, or how to do that on Amazon,
890
00:44:09,342 --> 00:44:11,903
where you have so many pieces that you can
change.
891
00:44:11,903 --> 00:44:15,474
Every single ~ page, you have eight images
and you have the text and
892
00:44:15,474 --> 00:44:19,276
you have the description and you have the
you have so many assets to to play with.
893
00:44:19,764 --> 00:44:22,955
and the the the pricing and giving a
discount and not giving a discount
894
00:44:22,955 --> 00:44:24,456
and doing all of those things
programmatically,
895
00:44:24,456 --> 00:44:28,567
theoretically, machine can probably make
better decisions than us as long
896
00:44:28,567 --> 00:44:30,567
as it's structured in a specific harness,
897
00:44:30,567 --> 00:44:32,078
like as long as it knows the context,
898
00:44:32,078 --> 00:44:33,708
what it can do, what it cannot do,
899
00:44:33,708 --> 00:44:37,220
and giving it the rules. So my goal is to
build this type of
900
00:44:37,220 --> 00:44:40,481
a growth operating system. Every single
portal we manage to build
901
00:44:40,481 --> 00:44:44,502
a lot more features and a lot more apps
into that growth operating system.
902
00:44:44,502 --> 00:44:45,502
~
903
00:44:45,442 --> 00:44:48,694
But it's not perfect and it's not it's not
fully automated just yet.
904
00:44:48,694 --> 00:44:50,645
It's it's it's ~ to be very honest.
905
00:44:50,645 --> 00:44:54,357
I have now so many silos. This silo works
amazing.
906
00:44:54,357 --> 00:44:57,118
And this silo works amazing. Connecting
those two silos together
907
00:44:57,118 --> 00:44:59,390
and getting their automatic feedback loop,
908
00:44:59,390 --> 00:45:03,302
it's a big, big, big lift to actually get
that to work efficiently.
909
00:45:03,302 --> 00:45:06,974
~ where you can change your messaging and
the messaging will change
910
00:45:06,974 --> 00:45:08,665
the people that you are trying to reach.
911
00:45:08,665 --> 00:45:10,095
And then how to actually reach them.
912
00:45:10,095 --> 00:45:12,257
Okay, Facebook, no, now Google ads.
913
00:45:12,257 --> 00:45:14,658
No, take it to LinkedIn ads. Like you have
so many.
914
00:45:15,114 --> 00:45:18,185
If then, if then, if then the decision
trees that you need to build
915
00:45:18,185 --> 00:45:19,975
on across each and every one of those
services.
916
00:45:19,975 --> 00:45:22,746
So I think that I'm trying to build
something that is very,
917
00:45:22,746 --> 00:45:25,387
very big on the on the the notion of it.
918
00:45:25,387 --> 00:45:27,838
~ employees could also be alarm saying,
919
00:45:27,838 --> 00:45:32,019
hey, he is planning to have less people on
board.
920
00:45:32,019 --> 00:45:36,360
So why would I give him everything I need
to know and train a system to do that?
921
00:45:36,360 --> 00:45:37,841
And then what will be my role?
922
00:45:37,841 --> 00:45:41,222
And a lot of people in the company
actually saw that from a content manager
that
923
00:45:41,222 --> 00:45:42,442
was managing the content.
924
00:45:42,722 --> 00:45:45,814
She turned into an AI director and now
she's managing much more
925
00:45:45,814 --> 00:45:49,536
AI processes within those systems and
tagging and actually creating
926
00:45:49,536 --> 00:45:52,248
new products within the system because she
was good,
927
00:45:52,248 --> 00:45:54,620
because she was smart, because we wanted
to continue working with her.
928
00:45:54,620 --> 00:45:58,772
~ but people's ~ roles are changing and
responsibilities are changing.
929
00:45:58,772 --> 00:46:02,165
So I feel like we are trying to build this
type of a big ecosystem.
930
00:46:02,165 --> 00:46:04,616
There are a lot of risk, so to speak,
931
00:46:04,616 --> 00:46:07,118
with the employees. Hey, I'm I'm telling
him everything I know.
932
00:46:07,384 --> 00:46:10,634
He will teach it to ~ this type of a brain
that will do that for me,
933
00:46:10,634 --> 00:46:13,767
and then then what is my role in the in in
in the company or in the world,
934
00:46:13,767 --> 00:46:17,839
~ so to speak. So there are a lot of
different ~ challenges with that,
935
00:46:17,839 --> 00:46:19,799
but I'm very transparent about where we
are going.
936
00:46:19,799 --> 00:46:23,551
I'm very transparent about the fact that I
know that that a lot of things need
937
00:46:23,551 --> 00:46:25,898
to be ~ QA'd by the world experts.
938
00:46:25,898 --> 00:46:30,254
Like I needed an amazing copywriter to see
if the text that was written
939
00:46:30,254 --> 00:46:33,125
was world class. If it's not, reshuffle
it.
940
00:46:33,125 --> 00:46:35,126
I need a designer to look on the design
saying,
941
00:46:35,562 --> 00:46:39,105
I would love on if if if it was my
creation,
942
00:46:39,105 --> 00:46:41,487
I would sign on it. If it's not,
943
00:46:41,487 --> 00:46:43,889
redo that. Like the walking on that.
944
00:46:43,889 --> 00:46:47,702
And so it's kind of changing the
perspective of every single one of
945
00:46:47,702 --> 00:46:49,694
the employees in the company of how we are
walking,
946
00:46:49,694 --> 00:46:52,016
how we're actually producing assets.
947
00:46:52,016 --> 00:46:53,477
And it's not just about saving time,
948
00:46:53,477 --> 00:46:57,580
it's about the fact that once it's
connected automatically one system to
another,
949
00:46:57,580 --> 00:47:00,423
the feedback loop could be running in the
night.
950
00:47:00,423 --> 00:47:03,375
The feedback loop could actually run
through like in a pace that that
951
00:47:03,375 --> 00:47:04,375
no human can do.
952
00:47:05,132 --> 00:47:09,924
And then the same designer that used to do
five assets per day now can actually
953
00:47:09,924 --> 00:47:15,786
do ~ review fifty assets or five hundred
assets and and know how to fix them
954
00:47:15,786 --> 00:47:19,518
in a matter of of of minutes instead of
instead of ~ hours.
955
00:47:19,518 --> 00:47:21,789
So it changes every single hole in the
company.
956
00:47:21,789 --> 00:47:26,141
~ and I feel like ~ this change is not
easy for every single one of the
employees,
957
00:47:26,141 --> 00:47:30,122
but we are very transparent about what we
are trying to build and
958
00:47:30,122 --> 00:47:33,554
the notion there and what we feel like can
become a very big solution.
959
00:47:33,964 --> 00:47:35,295
If we will be able to build it,
960
00:47:35,295 --> 00:47:39,238
the company will be massive. And they're
all aware of it and they
961
00:47:39,238 --> 00:47:41,610
all have something to earn if it will
become massive.
962
00:47:41,610 --> 00:47:46,503
So I think that the the we are trying to
do something that has a very big vision.
963
00:47:46,503 --> 00:47:51,217
~ it's not an easy vision. I think that
the more pieces that you're connecting
into
964
00:47:51,217 --> 00:47:55,310
this puzzle, every single one of those
acquisitions add you another five
additional
965
00:47:55,310 --> 00:47:57,712
occupations, so to speak, that now you
need to rebuild and
966
00:47:57,712 --> 00:47:59,673
how it's actually connecting to other
systems.
967
00:47:59,673 --> 00:48:00,673
So it's not easy.
968
00:48:01,335 --> 00:48:05,471
but I feel like ~ we're all feeling like
we are building something big together.
969
00:48:07,820 --> 00:48:08,887
So if you solve
970
00:48:11,010 --> 00:48:12,319
Your biggest problem.
971
00:48:14,978 --> 00:48:17,686
What does it fix? So something in your
mind,
972
00:48:17,686 --> 00:48:21,228
the biggest problem that you're working on
right now.
973
00:48:24,126 --> 00:48:27,368
~ I would say that it's the past habits.
974
00:48:27,368 --> 00:48:30,400
~ I think that that's the the hardest
part.
975
00:48:30,400 --> 00:48:33,592
Like there are teams that are super
innovative and they're super quick
976
00:48:33,592 --> 00:48:37,294
to change and adapting and and and and and
you have other teams that's saying,
977
00:48:37,294 --> 00:48:39,330
but that's how we how we used to do that.
978
00:48:39,330 --> 00:48:43,697
Can we do that? I I had one of my VPs
asking me ~ yesterday,
979
00:48:43,697 --> 00:48:47,206
she saw a new tool that allows us to save
massive amount of time on something.
980
00:48:47,206 --> 00:48:48,670
And she said, like when I saw that,
981
00:48:48,670 --> 00:48:51,572
I I I started asking myself, can I even
use something like that?
982
00:48:51,840 --> 00:48:53,811
Is i is it okay to use something like
that?
983
00:48:53,811 --> 00:48:56,621
And and the answer was absolutely like
that's exactly the things that
984
00:48:56,621 --> 00:49:00,252
we are trying to see how we are giving the
clients the best results the fastest way.
985
00:49:00,252 --> 00:49:02,463
If we have shortcuts, bring them on.
986
00:49:02,463 --> 00:49:04,163
Like we want to do that as long as it's
legal,
987
00:49:04,163 --> 00:49:07,084
as long as we don't have problems with
rights or things on that nature,
988
00:49:07,084 --> 00:49:10,785
IP and things on that nature. But ~ a lot
of times the mindset of
989
00:49:10,785 --> 00:49:14,596
if if someone starts their day and coming
as a designer and coming
990
00:49:14,596 --> 00:49:16,307
and starting their day within Photoshop,
991
00:49:16,307 --> 00:49:17,937
they are probably starting in the wrong
tool.
992
00:49:17,937 --> 00:49:21,408
I need them to start envisioning their
their day to start with
993
00:49:21,720 --> 00:49:26,934
Kling or with never mind if it's a nano
banana three point one or if it's like
994
00:49:27,355 --> 00:49:31,338
I need them to to to start with Weavy or
or whatever type of creative tools that
995
00:49:31,338 --> 00:49:35,311
allow you to build like an AI ecosystem
that when you can prompt something
996
00:49:35,311 --> 00:49:38,974
and it does that for you and create you
six versions or sixty versions
997
00:49:38,974 --> 00:49:40,706
as long as the tokens allow you,
998
00:49:40,706 --> 00:49:45,360
they just produce a massive amount of
output in the same amount of time that
999
00:49:45,360 --> 00:49:49,843
you would produce one asset, ~ you can now
produce tens of those
1000
00:49:49,843 --> 00:49:50,843
or hundreds of those.
1001
00:49:51,126 --> 00:49:53,387
And they will be consistent with the brand
guidelines and all of the,
1002
00:49:53,387 --> 00:49:55,078
you know, you're giving it the right
harness,
1003
00:49:55,078 --> 00:49:57,028
so it will it will follow your logic.
1004
00:49:57,028 --> 00:50:01,830
~ and I think that changing the mentality
of how we always done that,
1005
00:50:01,830 --> 00:50:04,759
~ for people that has 15 years of
experience,
1006
00:50:04,759 --> 00:50:07,342
they feel like that's that's what I have
to give you.
1007
00:50:07,342 --> 00:50:08,813
Like that's that's the value that I'm
bringing.
1008
00:50:08,813 --> 00:50:11,965
That's why you hired me. And the answer is
that that's why I hired you,
1009
00:50:11,965 --> 00:50:14,496
because you have the eye to see what's
good,
1010
00:50:14,496 --> 00:50:18,337
what's not. The the the ability to judge
if this is the right output or not.
1011
00:50:18,337 --> 00:50:20,198
But it doesn't mean that you need to
produce
1012
00:50:20,524 --> 00:50:23,556
The things in the same way. Just like the
most of the people that
1013
00:50:23,556 --> 00:50:29,460
are coding every single day, most of the
code is being drafted by by ~ codex
1014
00:50:29,460 --> 00:50:33,163
or by ~ a cloud or by you know whatever
type of a system that you prefer.
1015
00:50:33,163 --> 00:50:35,885
And it's okay. It's not it doesn't mean
that you're cheating.
1016
00:50:35,885 --> 00:50:38,377
That that's the new way of producing
things much faster.
1017
00:50:38,377 --> 00:50:39,888
Now you need to know how to inspect it,
1018
00:50:39,888 --> 00:50:43,402
how to judge it, how to but every single
one of those occupations are changing.
1019
00:50:43,402 --> 00:50:45,802
There are people that are really resistant
to that and saying,
1020
00:50:45,802 --> 00:50:47,283
No, I tested it once, it sucks,
1021
00:50:47,283 --> 00:50:48,283
yeah, you can't use it.
1022
00:50:48,366 --> 00:50:49,688
And there are people that are embracing
it.
1023
00:50:49,688 --> 00:50:50,899
And the ones that are embracing it,
1024
00:50:50,899 --> 00:50:54,454
~ like I feel like that's what I'm trying
to get for the entire organization
1025
00:50:54,454 --> 00:50:56,577
to embrace it, and it's not this easy.
1026
00:50:56,577 --> 00:50:57,577
Hmm.
1027
00:50:58,668 --> 00:51:02,578
So when something breaks, Golad does what?
1028
00:51:04,302 --> 00:51:07,845
Asking to investigate what was not the
mistake,
1029
00:51:07,845 --> 00:51:09,986
but what led us to the cause of that
mistake.
1030
00:51:09,986 --> 00:51:12,398
It's okay to make a mistake as long as you
learn from it.
1031
00:51:12,398 --> 00:51:14,010
And I'm telling that for every single
employee,
1032
00:51:14,010 --> 00:51:18,093
whether it's a manager level all the way
to a VP or partner.
1033
00:51:18,093 --> 00:51:21,996
If you didn't learn from the mistake and
then the re mistake repeats,
1034
00:51:21,996 --> 00:51:24,618
that's where I'm I'm getting upset because
I feel like
1035
00:51:25,068 --> 00:51:28,010
It's okay to make mistakes. Sometimes
those mistakes can cost me a client.
1036
00:51:28,010 --> 00:51:30,061
Okay. Mistakes could be very painful.
1037
00:51:30,061 --> 00:51:31,672
And and client could be worth seven
figures.
1038
00:51:31,672 --> 00:51:34,304
Like it's not something that that it's
like easy to lose.
1039
00:51:34,304 --> 00:51:36,866
~ but as long as we learn from it,
1040
00:51:36,866 --> 00:51:41,529
I'm okay with that. And I'm okay with that
even if it cost me a lot of that mistake.
1041
00:51:41,529 --> 00:51:43,470
But if you didn't learn from the mistake,
1042
00:51:43,470 --> 00:51:47,533
that's where I feel like ~ like you you
won't gonna meet the same type
1043
00:51:47,533 --> 00:51:49,384
of nice personality, so to speak,
1044
00:51:49,384 --> 00:51:50,955
to to to talk to you about that.
1045
00:51:50,955 --> 00:51:54,518
~ because that's that's the most important
thing when you're
1046
00:51:54,850 --> 00:51:56,610
Walking on a ha on a on a large scale.
1047
00:51:56,610 --> 00:51:58,931
you need to test things. Without testing
things,
1048
00:51:58,931 --> 00:52:00,972
you won't fail. Like obviously.
1049
00:52:00,972 --> 00:52:03,742
But but then it means that you're not
really pushing the the the boundaries.
1050
00:52:03,742 --> 00:52:05,393
You're not helping the company to grow.
1051
00:52:05,393 --> 00:52:07,713
But if you have done something and it
failed,
1052
00:52:07,713 --> 00:52:10,804
learn from it and share the knowledge of
you.
1053
00:52:10,804 --> 00:52:13,835
Like one of the the the the hardest thing
for an employee to this is saying,
1054
00:52:13,835 --> 00:52:18,396
well, it's not just like I I I done here
something that was painful for the
company.
1055
00:52:18,396 --> 00:52:21,207
I don't want to admit the fact that I've
done something that was harmful
1056
00:52:21,207 --> 00:52:23,508
for the company, but that's the only way
that the entire team will
1057
00:52:23,508 --> 00:52:24,598
not repeat the same mistake.
1058
00:52:24,942 --> 00:52:29,905
So if you are not sharing that incident ~
and and what we've learned out of it,
1059
00:52:29,905 --> 00:52:32,526
as long as you're sharing what no matter
what was the outcome,
1060
00:52:32,526 --> 00:52:35,568
probably no one will get fired if they if
you've done a mistake,
1061
00:52:35,568 --> 00:52:37,369
even if it cost me the biggest client of
mine.
1062
00:52:37,369 --> 00:52:41,872
~ but if they hide the fact that they've
done that mistake and now it's repeated
1063
00:52:41,872 --> 00:52:45,334
for the second or third time, then they
will probably not stay with us.
1064
00:52:45,998 --> 00:52:48,280
How we know that we learn from the
mistake?
1065
00:52:48,280 --> 00:52:52,353
How can we embed that into our
organizations without it happening again?
1066
00:52:52,353 --> 00:52:57,066
Like do we have to wait for it to happen
again to know that we learn from it?
1067
00:52:57,888 --> 00:53:01,000
I think that that that once you've done
something and you saw that
1068
00:53:01,000 --> 00:53:03,191
it was getting you to a really bad
outcome,
1069
00:53:03,191 --> 00:53:06,233
~ the biggest question is what led you to
that decision?
1070
00:53:06,233 --> 00:53:10,535
Okay. You created a PR pitch for a client
and then you shared
1071
00:53:10,535 --> 00:53:13,077
it with the journalists and you shared
version two and not version three.
1072
00:53:13,077 --> 00:53:15,388
Version three was approved, version two
was not approved.
1073
00:53:15,388 --> 00:53:18,550
How do you prohibit from that happening
ever again?
1074
00:53:18,550 --> 00:53:21,422
Then okay, there is a problem with the
file system.
1075
00:53:21,422 --> 00:53:25,194
There is a problem with ~ the the fact
that that that previous file is not
1076
00:53:25,314 --> 00:53:27,055
deleted or archived or what have you.
1077
00:53:27,055 --> 00:53:30,528
There is a problem of ~ of you not using
the the most up to date.
1078
00:53:30,528 --> 00:53:34,300
So how can we create actually create a QA
bot before you sending something
1079
00:53:34,300 --> 00:53:37,948
to the client to make sure that this is
the most l up to date version of
1080
00:53:37,948 --> 00:53:42,406
of of what have you. So if we made a
mistake,
1081
00:53:42,406 --> 00:53:45,027
no one loves making mistakes, it could be
very painful.
1082
00:53:45,027 --> 00:53:48,800
But then the question is what are the
actions that we all take as a team,
1083
00:53:48,800 --> 00:53:52,803
as a collaborative team, to make sure that
those things will will not happen again.
1084
00:53:52,803 --> 00:53:54,764
So if you have a good mitigation plan
later on,
1085
00:53:55,246 --> 00:53:59,069
~ so you want you you will probably repeat
the same mistake again.
1086
00:53:59,069 --> 00:54:02,192
So if you are showing, hey, this is what
happened,
1087
00:54:02,192 --> 00:54:04,394
this is what led us to that mistake.
1088
00:54:04,394 --> 00:54:06,175
Sometimes it's error on judgment,
1089
00:54:06,175 --> 00:54:08,617
sometimes it's a lack of of looking on
something,
1090
00:54:08,617 --> 00:54:10,339
sometimes it's it's it's a glitch,
1091
00:54:10,339 --> 00:54:14,942
it's it's a mistake. ~ but if you solve
why that mistake happened,
1092
00:54:14,942 --> 00:54:17,985
why the mistake allowed you to make the
wrong decision,
1093
00:54:17,985 --> 00:54:21,548
then you can actually change the the not
just the outcome for the next time,
1094
00:54:21,548 --> 00:54:24,040
but the the process that led you to that
outcome.
1095
00:54:25,858 --> 00:54:28,991
What do you want to back to acquisitions
real quick and then what I want
1096
00:54:28,991 --> 00:54:30,462
you to share with us as time wraps up,
1097
00:54:30,462 --> 00:54:32,424
man flies, right? When a couple guys are
having fun.
1098
00:54:32,424 --> 00:54:39,190
But ~ what have you found that you can
acquire that you haven't been able
1099
00:54:39,190 --> 00:54:40,190
to build?
1100
00:54:43,023 --> 00:54:47,229
the expertise. I feel like ~ I can always
bring an expert with
1101
00:54:47,250 --> 00:54:50,544
10 years of experience if I was doing it
for another competing company
1102
00:54:50,544 --> 00:54:52,207
and then opening our own department.
1103
00:54:52,207 --> 00:54:56,623
~ but I feel like the the the notion of a
team that knows how to work together
1104
00:54:56,762 --> 00:54:58,136
~ effectively.
1105
00:54:58,534 --> 00:55:03,237
And the the clientele that also coming
with that that gives you the ability to
say,
1106
00:55:03,237 --> 00:55:06,198
~ in this case, I have here case studies.
1107
00:55:06,198 --> 00:55:08,279
I have here references of of of something.
1108
00:55:08,279 --> 00:55:09,810
If I'm building something from scratch,
1109
00:55:09,810 --> 00:55:11,861
I don't have any references. I don't have
any case studies.
1110
00:55:11,861 --> 00:55:13,542
I don't have any I I'm starting from
scratch.
1111
00:55:13,542 --> 00:55:17,694
I'm starting from the fact that that
brilliant guy that I just hired will help
1112
00:55:17,694 --> 00:55:19,045
us to build it from the ground up.
1113
00:55:19,045 --> 00:55:21,947
But I'm also gonna do every single mistake
in the book because I don't have
1114
00:55:21,947 --> 00:55:24,961
the the cookbook. I don't know the
processes.
1115
00:55:24,961 --> 00:55:26,859
~ you want to do influencer marketing,
1116
00:55:26,859 --> 00:55:27,859
for example. Okay.
1117
00:55:28,462 --> 00:55:32,205
How do I start to find who is the best
influencers for each and every
1118
00:55:32,205 --> 00:55:34,706
one of those niches that that I want to
do?
1119
00:55:34,706 --> 00:55:36,108
Should I go with the smaller ones,
1120
00:55:36,108 --> 00:55:38,589
with the bigger ones, with the really
massive ones?
1121
00:55:38,589 --> 00:55:40,201
Like you have so many decisions.
1122
00:55:40,201 --> 00:55:43,913
And then, okay, template for agreement
with that influencer.
1123
00:55:43,913 --> 00:55:46,648
What do we expect from them? The SLAs,
1124
00:55:46,648 --> 00:55:48,989
the timeline. Like that, what is the
timeline with the client?
1125
00:55:48,989 --> 00:55:52,570
Like there so many things that you can
establish if you already have
1126
00:55:52,570 --> 00:55:55,882
a system that was built, and then
hopefully we can optimize a bit of it.
1127
00:55:56,268 --> 00:55:57,639
But if you don't have that system,
1128
00:55:57,639 --> 00:56:00,742
building that ecosystem ~ could cost you
probably,
1129
00:56:00,742 --> 00:56:04,015
you know, another two years or three years
of going through different things that
1130
00:56:04,015 --> 00:56:07,318
and and and hitting walls and then change
and correct and things of that nature.
1131
00:56:07,318 --> 00:56:09,910
So I feel like ~ when you're doing an
acquisition,
1132
00:56:09,910 --> 00:56:13,033
you're buying the talent, you're also
buying their processes,
1133
00:56:13,033 --> 00:56:15,715
you're buying their their ~ key studies,
1134
00:56:15,715 --> 00:56:18,908
you're buying their active clients that
are coming in and basically can serve
1135
00:56:18,908 --> 00:56:23,222
as as as referrals. ~ and and all of those
things is much more than just,
1136
00:56:23,222 --> 00:56:24,222
you know.
1137
00:56:24,120 --> 00:56:25,376
Getting another two folks and saying,
1138
00:56:25,376 --> 00:56:26,376
Yeah, let's figure it out.
1139
00:56:27,842 --> 00:56:31,676
What do you want us to know about Moburst
and and not just people listening,
1140
00:56:31,676 --> 00:56:33,948
but your ideal future customer,
1141
00:56:33,948 --> 00:56:35,890
your current customer, your future
customer,
1142
00:56:35,890 --> 00:56:39,995
the marketing, the branding. What is it
important that the world
1143
00:56:39,995 --> 00:56:41,717
and everybody that you want to know about
you?
1144
00:56:41,717 --> 00:56:42,988
What's it important that we know?
1145
00:56:45,198 --> 00:56:49,241
~ Specifically about Moburst? Yeah.
1146
00:56:49,241 --> 00:56:52,173
So I think that like we are really,
1147
00:56:52,173 --> 00:56:54,184
really passionate about solving,
1148
00:56:54,184 --> 00:56:56,776
and I think that every single marketing
challenge can be solved.
1149
00:56:56,776 --> 00:56:58,467
I really truly believe in that.
1150
00:56:58,467 --> 00:57:02,350
If you are if you are bold with your
actions and you have data in in
1151
00:57:02,350 --> 00:57:06,223
in systems that can actually start reverse
engineering things and understand trends,
1152
00:57:06,223 --> 00:57:08,834
~ every single marketing challenge can be
solved.
1153
00:57:08,834 --> 00:57:11,326
Now the the the question is how do you
approach it?
1154
00:57:11,326 --> 00:57:12,687
How do you find product market fit?
1155
00:57:12,687 --> 00:57:13,688
How do you actually get
1156
00:57:14,072 --> 00:57:18,436
through the the the noise, you can do
thousands of different activities.
1157
00:57:18,436 --> 00:57:19,707
~ someone can peach you about,
1158
00:57:19,707 --> 00:57:21,318
hey, solve it with LinkedIn campaign.
1159
00:57:21,318 --> 00:57:22,950
No, do your activity on Reddit.
1160
00:57:22,950 --> 00:57:26,052
No, go on LinkedIn ~ and and and do
thought leadership.
1161
00:57:26,052 --> 00:57:30,636
No, do go with Vi Alex. Every single time
that you have a a very limited budget
1162
00:57:30,797 --> 00:57:33,058
and you're ~ you know in in your first
steps,
1163
00:57:33,058 --> 00:57:35,361
~ it's much harder to make that decision.
1164
00:57:35,361 --> 00:57:36,582
Okay, how much should I spend?
1165
00:57:36,582 --> 00:57:38,003
How can I actually measure the results?
1166
00:57:38,003 --> 00:57:41,496
How do I actually get it through the right
~ to the to the to the right
1167
00:57:41,706 --> 00:57:44,839
Audience with the right message to get me
the result that I want I'm looking to get.
1168
00:57:44,839 --> 00:57:48,452
~ so I feel like that's one of the things
that Mobis is really,
1169
00:57:48,452 --> 00:57:52,526
really good at. On I I we will not sell
you the fluff.
1170
00:57:52,526 --> 00:57:53,967
We will not, yeah, I can always show,
1171
00:57:53,967 --> 00:57:56,609
yeah, we built this ~ social presence on
TikTok.
1172
00:57:56,609 --> 00:58:00,362
We got 250,000 followers on that specific
campaign.
1173
00:58:00,362 --> 00:58:02,224
And and it's true, I I can show you that.
1174
00:58:02,224 --> 00:58:06,348
But do you have now two million dollars to
spend on that specific niche where
1175
00:58:06,348 --> 00:58:08,820
you want to get all of your users to
download your product?
1176
00:58:09,014 --> 00:58:10,385
Or to subscribe on your website.
1177
00:58:10,385 --> 00:58:12,597
And then the fact that they are following
you on TikTok,
1178
00:58:12,597 --> 00:58:14,938
besides getting you a great ego,
1179
00:58:14,938 --> 00:58:17,350
~ with that, hey, look on how many
followers I have.
1180
00:58:17,350 --> 00:58:19,562
~ they're not subscribed to your service,
1181
00:58:19,562 --> 00:58:22,204
they're not really activating activating
in you in your platform.
1182
00:58:22,204 --> 00:58:25,636
Why did you spend so much on that platform
rather than actually getting them
1183
00:58:25,636 --> 00:58:27,098
to the thing that will help you?
1184
00:58:27,098 --> 00:58:29,299
So we're not selling that that type of
fluff.
1185
00:58:29,299 --> 00:58:31,110
A lot of times a client will come to me
and say,
1186
00:58:31,110 --> 00:58:33,502
I want to buy an influencer marketing.
1187
00:58:33,502 --> 00:58:35,744
I heard from a friend of mine that was
working really well.
1188
00:58:35,916 --> 00:58:39,718
And we saw that they want to go after
influencers in a hyperlocal place,
1189
00:58:39,718 --> 00:58:41,729
which means in New York City, think about
the dating app.
1190
00:58:41,729 --> 00:58:44,578
~ and and they they want to go with
influencer marketing.
1191
00:58:44,578 --> 00:58:48,313
I'm saying like influencers, most of the
influencers have followers from
1192
00:58:48,313 --> 00:58:51,505
50 different states. If they have
followers from 50 different states,
1193
00:58:51,505 --> 00:58:53,396
and I'm starting to activate the
influencers for you,
1194
00:58:53,396 --> 00:58:57,408
you'll get two downloads from Alabama and
three downloads from Vegas
1195
00:58:57,408 --> 00:58:59,259
and seven downloads from from Florida.
1196
00:58:59,259 --> 00:59:01,240
Even if they're trying to match in the
app,
1197
00:59:01,240 --> 00:59:03,962
no one will be in in close enough
proximity.
1198
00:59:04,248 --> 00:59:06,419
To enable you to get to to the value.
1199
00:59:06,419 --> 00:59:07,679
Hey, this is the dating service,
1200
00:59:07,679 --> 00:59:09,900
right? You wanted to actually date in real
life.
1201
00:59:09,900 --> 00:59:12,561
~ and then all of them will come back to
the apps or give you
1202
00:59:12,561 --> 00:59:14,381
one star rating saying, it sucks,
1203
00:59:14,381 --> 00:59:17,182
nothing works, I don't have any any good
matches around me,
1204
00:59:17,182 --> 00:59:20,392
or things of that nature. So a lot of
times you hear about something that sounds
1205
00:59:20,392 --> 00:59:22,884
really cool or really good for specific
business,
1206
00:59:22,884 --> 00:59:24,524
trying to translate it to your business.
1207
00:59:24,524 --> 00:59:26,181
A lot of times I'm we are telling clients,
1208
00:59:26,181 --> 00:59:27,181
I understand that you want it,
1209
00:59:27,155 --> 00:59:28,455
I have that service to offer you.
1210
00:59:28,455 --> 00:59:30,166
This is the wrong service for you.
1211
00:59:30,434 --> 00:59:31,595
And it's a very hard discussion.
1212
00:59:31,595 --> 00:59:32,685
We're saying to a client, hey,
1213
00:59:32,685 --> 00:59:35,918
you know what? The product that you are
coming to us with right now,
1214
00:59:35,918 --> 00:59:40,601
it's not power marketable. Something on
the whole bonding on boarding process does
1215
00:59:40,601 --> 00:59:44,314
not make any sense. And I don't want you
to change that that product
1216
00:59:44,314 --> 00:59:47,486
and now doing that for me. If you weren't
gonna do that for you,
1217
00:59:47,486 --> 00:59:50,648
it will not work. You're burning the
market,
1218
00:59:50,648 --> 00:59:51,779
whatever the marketing budget is,
1219
00:59:51,779 --> 00:59:54,311
it's gonna be burned. First start with
that,
1220
00:59:54,311 --> 00:59:55,501
even though that you don't want to do
that.
1221
00:59:55,501 --> 00:59:57,933
You just think that you're finished with
the the development,
1222
00:59:57,933 --> 00:59:59,074
but it's not
1223
00:59:59,436 --> 01:00:02,447
Already yet. So a lot of times telling ~ a
client,
1224
01:00:02,447 --> 01:00:06,748
Hey, you know, your baby's ugly is nothing
that anyone wants to hear.
1225
01:00:06,748 --> 01:00:09,129
Or saying to a client, Hey, you heard
about this strategy.
1226
01:00:09,129 --> 01:00:11,129
This strategy is great, but not for your
business.
1227
01:00:11,129 --> 01:00:13,980
It's not what they want they they came to
hear a different thing,
1228
01:00:13,980 --> 01:00:16,271
right? They came to hear why you're best
in doing that.
1229
01:00:16,271 --> 01:00:19,031
~ so a lot of that educational piece,
1230
01:00:19,031 --> 01:00:22,412
we are doing it because I don't want to
have an unhappy client three months later
1231
01:00:22,412 --> 01:00:24,193
saying, We've done what you wanted.
1232
01:00:24,193 --> 01:00:26,944
It doesn't work, but we've done exactly
what you wanted.
1233
01:00:26,944 --> 01:00:28,514
And we hear the KPIs that we got.
1234
01:00:29,090 --> 01:00:32,302
But none of those users actually continue
coming to your product because it's
1235
01:00:32,302 --> 01:00:35,414
was the wrong methodology. So a lot of
that is like much more about
1236
01:00:35,795 --> 01:00:39,827
the educational and the consultative side
of is that really the right solution
1237
01:00:39,827 --> 01:00:43,230
for you? I will build you the the the
growth plan ~ for free.
1238
01:00:43,230 --> 01:00:44,391
I'm not charging anything for that.
1239
01:00:44,391 --> 01:00:47,022
I will tell you exactly what I would do if
I were in your shoes.
1240
01:00:47,022 --> 01:00:50,095
I'm putting the chief marketing officer
hat on your behalf and I will tell
1241
01:00:50,095 --> 01:00:52,456
you what to do. Now, if you want to
operate it that with me,
1242
01:00:52,456 --> 01:00:54,768
obviously it will be a great relationship.
1243
01:00:54,768 --> 01:00:56,769
If you want to take it in house and just
do it in house,
1244
01:00:56,769 --> 01:00:57,769
so be it. But
1245
01:00:58,146 --> 01:01:00,777
I'm giving you the blueprint of what I
think it will be best for
1246
01:01:00,777 --> 01:01:03,858
you after working with more than one
thousand brands in the last thirteen years
1247
01:01:03,858 --> 01:01:06,059
and seeing what works, what doesn't work,
1248
01:01:06,059 --> 01:01:07,829
what what scales and what doesn't scale.
1249
01:01:07,829 --> 01:01:09,990
~ and I will give you my very honest
feedback.
1250
01:01:09,990 --> 01:01:12,701
Now you choose if if if we are the right
fit for you or not,
1251
01:01:12,701 --> 01:01:15,772
but that's how a big part of our DNA to
make sure that we are
1252
01:01:15,772 --> 01:01:18,483
not just getting clients, but we are
getting clients that will be able
1253
01:01:18,483 --> 01:01:20,674
to scale with us for the next six or seven
years.
1254
01:01:22,040 --> 01:01:24,251
All right, you all, that hour flew by.
1255
01:01:24,251 --> 01:01:26,722
So, Gulad, the founder of Moburst,
1256
01:01:26,722 --> 01:01:30,353
hey, ~ as things evolve here in the
marketing space,
1257
01:01:30,353 --> 01:01:33,855
the agency space and growth, because in
six months,
1258
01:01:33,855 --> 01:01:37,216
this conversation might not even be
relevant.
1259
01:01:37,216 --> 01:01:39,537
It might be a new one, right? And so,
1260
01:01:39,537 --> 01:01:42,748
~ maybe as this evolves, you're on the
quick short list.
1261
01:01:42,748 --> 01:01:45,520
Say, let's get Gulad back on and talk
about the evolution of this.
1262
01:01:45,520 --> 01:01:47,230
But thanks for sharing us the brilliance.
1263
01:01:47,230 --> 01:01:48,591
Go check out Moburst, you all,
1264
01:01:48,591 --> 01:01:51,032
and ~ this guy has a smart brain.
1265
01:01:51,032 --> 01:01:52,032
Get ready.
1266
01:01:51,928 --> 01:01:52,928
There's a lot here.
1267
01:01:53,848 --> 01:01:55,282
Thank you very much. I appreciate it.
1268
01:01:55,362 --> 01:01:56,362
Yeah, thanks for joining us.
RSS Feed
Apple Podcasts
Spotify
YouTube